Posted on Jun 10, 2016
SSG Aaron Marshall
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CW2 Stephen Pate
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I had problems like these a lot while completing SSDs. Just shoot an email to the help desk explaining your problem. They should be able to help you.
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MSG (Non-Rated)
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I had the same issue with SSD IV back in 2012. Call the help desk and let them know. They will give you constructive credit for the module as long as you have completed other modules successfully. That's what they did for me. I cannot promise this is what they will do for you; it was just my experience.
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SSG Assistant Operations Nco
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I had the module 1 posttest on SSD 3 stuck after launching too, even though the modules played through fine. Checked all the normal stuff with IE, us.army.mil was added to compatibility view, etc. Called the helpdesk, he had me remove us.army.mil from compatibility view and the test loaded. Too easy. Another simple fix type of issue I had with an ALMS course was the module would launch, but you couldn't click the next arrow. Ended up all I had to do was use the TAB key until the arrow lit up and then hit enter. Again, too easy. The help desk was helpful in both instances. Hopefully your complete with SSD2 already, but I got here from a google query so hopefully a couple of quick tips will help others along the way.
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