Posted on Feb 12, 2016
What cell phone carrier do you use (CONUS and OCONUS)?
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I'm shopping around for a new cell phone plan and would really like to hear what your coverage is like and if you're satisfied with what you're getting. I remember when AT&T came out with one of the first unlimited data plans and was the only original partner with iPhone. I know this market has shifted tremendously and I'm curious to know who you pick as a carrier now. Are you satisfied?
Cell Phones
Information Technology
AT&T
Verizon
Posted 9 y ago
Responses: 19
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Full disclosure, I helped build it and work for the company.
I use Defense Mobile. We use multiple carrier networks (ATT, Verizon, Sprint), meaning I can get the best possible signal where ever I live and not have to change carriers.
Non-contract, prepaid, no deposit. The way it should be, but I use auto pay so functionally it works like my old AT&T bill did. Bill is about 30% than retail post paid on the other carriers...even with the military discount they offer on the service plan. Oh yeah, no overages on data.
No "per line" fees to factor in.
I was able to bring my number over and use the phone I had on one line, and I got a new iPhone 6 through our sales channel as well.
Member care is 100% veteran staffed and in the United States.
10% of the company's profit goes back to the military community as part of our commerce for a cause program.
International calling is available, and a wifi calling platform is coming soon which makes it even more effective.
Available at a small number of Exchange locations, online, and in independent dealers nationwide.
http://www.usatoday.com/story/tech/2015/04/22/defensemobile-launches-wireless-service-for-active-military-veterans/26125247/ has a pretty good writeup on us.
Pitch aside...If you're on post-paid with ANY carrier at this point, you really ought to be looking at converting. I'd love it to be us, of course, but even converting to the in-house version is a smart move financially. There's very few compelling reasons to be beholden to a postpaid arrangement.
Also, if you can do it, buy your phone outright.
I use Defense Mobile. We use multiple carrier networks (ATT, Verizon, Sprint), meaning I can get the best possible signal where ever I live and not have to change carriers.
Non-contract, prepaid, no deposit. The way it should be, but I use auto pay so functionally it works like my old AT&T bill did. Bill is about 30% than retail post paid on the other carriers...even with the military discount they offer on the service plan. Oh yeah, no overages on data.
No "per line" fees to factor in.
I was able to bring my number over and use the phone I had on one line, and I got a new iPhone 6 through our sales channel as well.
Member care is 100% veteran staffed and in the United States.
10% of the company's profit goes back to the military community as part of our commerce for a cause program.
International calling is available, and a wifi calling platform is coming soon which makes it even more effective.
Available at a small number of Exchange locations, online, and in independent dealers nationwide.
http://www.usatoday.com/story/tech/2015/04/22/defensemobile-launches-wireless-service-for-active-military-veterans/26125247/ has a pretty good writeup on us.
Pitch aside...If you're on post-paid with ANY carrier at this point, you really ought to be looking at converting. I'd love it to be us, of course, but even converting to the in-house version is a smart move financially. There's very few compelling reasons to be beholden to a postpaid arrangement.
Also, if you can do it, buy your phone outright.
Defense Mobile launches wireless service for vets
If you're going to launch a telecommunications startup for veterans you gain cred by having an army of military heavyweights in your camp. Defense Mobile's team includes an ex-Joint Chiefs of Staff chairman.
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LTC Chris Norton
They will. As long as they're paid up, VZ will (and has to) release your numbers without any fees. If you owe them anything on the devices, they'll collect that prior to leaving.
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TSgt (Join to see)
I have VZ and I think they suck. I ported over to them from US Cellular. I had great service and support from USC, but they screwed me over as I was leaving (had a hot spot they didnt remove from plan and had to pay $500+ to clear the account). I am currently paying close to $200/month for service and 5Gb data plan. I have until this November before I am cleared to port out. Your plan sounds interesting and intriguing, to say the least. Not to bemoan my situation or air it for all: I am currently unemployed and really can't afford this bill, but due to where I am in my contract, avalibility of cellular towers, and my wifes health needs, we need a dependable cell service. And Verizon is the only one we know of that works where we live (and that the reason we were forced to drop US Cellular). If you are still around in 9 months, I WILL be looking for what your company can offer.
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1LT Carl Kilgore
I use AT&T, but I'm also a manger with them now. So, my opinion is my own.
Not to "sell the company Kool-Aid" to anyone, but I've never worked for a company that encourages it's management to get involved with all aspects of customer service. We have an internal program to address if a friend or relative has an unresolved problem, we can go to an internal portal and skip the chain of command to report and resolve a customer's issue. We can also download an app on our phones and if we're in an area that's lacking network coverage, we can report it on the spot.
Personally, I've really enjoyed the service and have run into areas where my coverage wasn't the greatest, but I did have a way of letting my company know right away.
Not to "sell the company Kool-Aid" to anyone, but I've never worked for a company that encourages it's management to get involved with all aspects of customer service. We have an internal program to address if a friend or relative has an unresolved problem, we can go to an internal portal and skip the chain of command to report and resolve a customer's issue. We can also download an app on our phones and if we're in an area that's lacking network coverage, we can report it on the spot.
Personally, I've really enjoyed the service and have run into areas where my coverage wasn't the greatest, but I did have a way of letting my company know right away.
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I had T-Mobile for over a decade then I moved to Savannah, Georgia in 2013 and had 2G on a 4G LTE network. I switched to Verizon and I've been happy since. However, I'm going to look into LTC Chris Norton's recommendation and compare the pro's and con's of a switch to Defense Mobile.
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I use Defense Mobile. Have since they started. I get far better coverage than I did with my last carrier without the costs of using the big names. I have never had a major issue with them. I like that they are veteran owned and vteran staffed. I also like that they contribute to veterans' groups.
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