What digital tools do you use (or want) to improve your Veteran experience?

Upgrade their telephone system, every time I call to either talk to my doctor or change scheduling my appts, I'm on hold from 30-60 minutes without fail.

Bring back the check in/travel kiosk! It was so simple. Half the time now I don’t get reimbursed for my travel any longer.

My computer allows me to serve my church which in turn uplifts me on a daily basis.

Power BI.

Live agent is very important

What difference does which digital tool a veteran uses . . . neither the VA
or Community Care ever answer anyway.

I use the VA apps that are available in the apple app store. I also receive text reminders that are helpful. I'll agree with a previous comment that when I voicemail is left, it is extremely hard to get in contact with the caller when you try to return a call.

I'm enjoying having all of my appointments via virtual. My doctor took my driver's license away 10 years ago due to my medical conditions. The closest VA facility is an hour away and my wife is a night-shift nurse.

Prior to virtual VA appointments, I was missing or rescheduling more than I was making. Now, I've only missed one or two due to conflicting medical appointments.

I use the Dept of VA benefits and healthcare alot, and found it's down 30% of the time randomly during the day/night. Many times it states things are not accessible (VA disability, Letters, etc). I would like to have this aspect of the Web Access resolved. I understand outages working in IT, but updates usually occur in the early hours (0100-0400), unless extensive, and if there is not updates performed during working hours/or outside the hours above you have a bigger issue then when you update or perform maintenance.
I use Healthvet and that works great for the most part, but would like responses much earlier then 48-72 hours, which seems extensive. I do get some errors at times, but not to extensive, and note I only use this during business hours.

I agree with one response already given.. is to bring back the travel kiosk for claims while on site. This process was so easy and many Veterans just don't do it because it's a hassle to walk all the way to travel just to do a claim.

But technology is overrated in a way because so many people are dependent upon it, that the "Veteran Experience" of seeing their medical provider is more like going through the chow line in boot camp... Rush in, rush out. It's no longer personal for most VA employees. Trust that I know, I am a VA employee. But I do not provide health care.