What digital tools do you use (or want) to improve your Veteran experience?

I would like a much easier interface for uploading documents and reviewing them

Digital tools are great when it comes to scheduling appointments; however, it is always better to have the one-on-one, face-to-face experience with another human being that can relate to what is experienced.

More ai to help with writing resumes

A single log-in splash page or app would be nice for tracking health, medical, and education related stuff. It sometimes feel like the VA is sprawling when trying to navigate the main page instead of a one stop shop for veterans needs.

I’d like an iPad, MacBook or similar computing power device.

I appreciate the opportunity to provide feedback on digital tools that could greatly enhance the veteran experience with the VA. One area of opportunity that comes to mind is a comprehensive, personalized VA Services Navigation Application. This platform could incorporate a user-friendly dashboard that brings together appointment scheduling, medication/pharmacy transactions, disability claims filing and management, along with real-time visibility into veterans benefits and eligibility status (for service members and their dependents).

This portal/application could be underpinned by artificial intelligence, machine learning, and natural language processing capabilities to offer predictive analytics, intelligent recommendations, and personalized guidance. For instance, automated reminders for prescription refills, anticipatory prompts for upcoming appointments with ability to proactively schedule, or cancel & reschedule with 1 transaction, and alerts for any changes in benefits status across the continuum of benefits.

Moreover, the integration of a chatbot for instant answers to common questions and a secure portal for communication with key personnel (not just healthcare providers via MyHealthEVet) could significantly improve the timeliness and quality of service delivery to vets. In addition, this system could also provide a secure space to upload, store, and access personal documents, which could significantly expedite the claims filing process. The goal would be to have a centralized, intuitive digital ecosystem, combining both push and pull delivery methods, that caters to the diverse needs of veterans, providing a seamless, end-to-end VA service experience.

Respectfully,
Richard F. Muller

I want the digital tools to be more user friendly. I can use the VA mobile app, but my 85 year old brother struggles with it.

Utilization of your local Veterans Representative and social media is key to finding resources available to your area. However, I'd like to see a representative for disabled veterans that are knowledgeable enough to not only share what benefits are available, but actually follow up on what the DAV can't seem to keep up with. Veteran homelessness is on the rise, veterans with transportation, financial, employment, and legal issues. Especially those who are too inundated with physical and psychological trauma.

There needs to be a voice loud enough to shout "WE ARE HERE, AND WE ARE READY TO SERVE THOSE WHO SERVED".

Not just to say it, but mean it with action.

My Health eVet portal, provider messaging

Excellent points.