What digital tools do you use (or want) to improve your Veteran experience?

One digital resources that I have found to very helpful would be the veterans apps. Regardless of the time or location, if I have a problem or question they are there for me.

I get reminders about appointments via email and text. These help me a great deal. I also communicate with my providers regularly via email @ Healthy Vet. I'd rather send an email than cycle through menus on the phone. Answers are prompt and to the point. In addition, I use the Blue
Button reports to review what my providers are saying about my visits. The VA has improved tremendously in the past few years. It is a tough job. People are friendlier, the care is better. The community Care program has saved me a lot of driving miles and gotten me in to see some really good doctors.

I don’t do digital “tools “ that well. I am lucky to get this far

I use myhealthyvet extensively to order refills and gather medical records however I’d like to see more detailed records online and a complete record in the system (there is often information missing online that shows up in a hard copy in the records office when you request it. It should match). I’d like to see more services accessible online like the ability to book slots on rec services for events or classes and also better information or contacts for things like VA treatment while OCONUS; there’s virtually nothing online about those services or what to do to obtain medical help while outside the US.

Perhaps there can short video clips to show how to use the current digital services. Sometimes figuring it out is hard, as many of us are not use to advance technology in our personal lives.

I just recently started using the website that the VA has instituted so veterans can file their travel claims online, and there are no words adequate enough to express what an improvement this is over the old system of turning in paper forms to make a claim!

I often use myhealth.va.gov/

The digital tools use is any digital tool to improve and to have continuous digital luxury for the best digital experience.

A great resource for Veterans receiving VA health care would be to have access to a continually updated, easily searchable online web page that maintains a list of all of the different medical departments and their current and correct extension phone numbers – just put in the zip code or name of the location or facility.
My greatest difficulty with VA medical care is the constant changing of the extension numbers for different medical departments and being able to get to the right person about a specific topic or follow-up care.
Not only do I have hours upon hours of time wasted attempting to make contact, all too often the person on the other end of the phone conversation is not the right person – so their time was wasted and my time was wasted. Often there is a wait of anywhere from five minutes to thirty minutes before a call is answered, as I sit and wait on hold.
The VA is constantly changing, improving and moving departments and staff around, changing their contact info – Veterans that interact with them are left in the dark, never getting updates of new information.
I imagine that it would not be too difficult to set up this resource so that it pairs up with “MyHealthvet” online.
Every office and department could be instructed to check and verify that their contact information was updated and correct.

A great resource for Veterans receiving VA health care would be to have access to a continually updated, easily searchable online web page that maintains a list of all of the different medical departments and their current and correct extension phone numbers – just enter the zip code or name of the location or facility.
My greatest difficulty with VA medical care is the constant changing of the extension numbers for different medical departments and being able to get to the right person about a specific topic or follow-up care.
Not only do I have hours upon hours of time wasted attempting to make contact, all too often the person on the other end of the phone conversation is not the right person – so their time was wasted and my time was wasted. Often there is a wait of anywhere from five minutes to thirty minutes before a call is answered, as I sit and wait on hold.
The VA is constantly changing, improving and moving departments and staff around, changing their contact info – but Veterans that interact with them are left in the dark, never getting updates of new information.
I imagine that it would not be too difficult to set up this resource so that it pairs up with “MyHealthVet” online.
Every office and department could be instructed to check and verify that their contact information was updated and correct.