What digital tools do you use (or want) to improve your Veteran experience?

I miss the KIOSK to check in and file travel claims on.
I currently use the Video Appointment with three of my doctors and my nurse.
I wish the website for travel pay worked better and would be more user friendly.
I love “MyHealthEVet” all the time to request refills, send non-urgent messages to the staff, check my appointments (there should be an easy way to add them to my calendar (both personal and the one on the site) like My Chart has), and I just wonder around sometimes to see what all is on the site.
The last thing I would like is for both set of doctors to be able to access both (civilian and VA) sets of records so everyone knows what is happening with my medical conditions.

Improved person to person contact in the VA phone access system. Perhaps this could be a person or persons who could be front line phone contacts that have a flow chart or question based funnel to transfer the caller to a live person in the correct department and position that could provide more efficient, effective and timely assistance to veterans.

I agree with prior. Live people who will treat me as a person / vet rather than a claim number.

Instead of a new self driving car, a robot that fits in the driver's seat of my old car

An Ipad

Myhealthivet, pay.gov

I use medical records and charts. That helps me keep track of any health issues and upcoming appointments.

It helps to understand that sometimes we cant have the exact answer; but helps remind us that nobody else has the answer either is the only insurance.

O’Mally has a great point about appointments. There has to be a better system that allows us to virtually change, modify, or reschedule appointments and referrals. Multiple times I lose track of rescheduling appointments and I cringe at calling in to do so. On the other side, I’ve had referrals that are still billing my personal insurance and I have to make multiple calls to the VA to have them as the primary insurance. It would be nice if the VA system had user portals built like commercial insurance portals that flow so much easier in almost every way.

I am a the Daughter/Guardian of a Veteran and I was thrown head first into the VA system when my father had a stroke. I have had an amazing experience with the Clermont VA Clinic, the VA Hospital Clinics, the Home Care Team and many others involved in the facilitation of his care. From calling me to set appointments that I didn't even know he needed to following up on many messages through the My Healthy vet site. The script refill option on the site is very convenient as well. I am not sure how I would have managed without all of the assistance I have received. Thanks for all that you do. Thank you for your service.
Shawn Boyle