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What digital tools do you use (or want) to improve your Veteran experience?
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Responses: 514
I would be happy with a hold my spot in line call back on the phone vs. 45 mins of that hellish stuff they call music, because to be honest brothers and sisters by then " I am having thought of hurting others and not myself ;) "
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I would like to see a digital tool that gives all the phone extensions in one spot like a page or an app.
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Opt in and out of spammy, advertising and money making 3rd party everything connected to the va. News & info without wading through the same junk that is everywhere online. No one except those making money wants more of this. Some choices would be nice....
So tired of getting dozens of junk emails in order to get a monthly newsletter with info. Obnoxious.
So tired of getting dozens of junk emails in order to get a monthly newsletter with info. Obnoxious.
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better system for scheduling appointments and a digital way to replace prescription glasses also a digital system for VA to send us to a specialty doctor outside VA instead the mailed paperwork.
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IWOULD LIKE TO IMPROVE THE CALLING SYSTEM SO THAT I AM NOT STUCK ON THE PHONE FOR AN HOUR AND THEN SUDDENLY DISCONNECTED.
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Department of Veterans Affairs (VA)
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