What digital tools do you use (or want) to improve your Veteran experience?

I appreciate a localized and customizable digital dashboard with information pertinent to the VA services I use. A one-stop-shop instead of trying to hunt through a waterfall of links to finally find the information I'm looking for. Easier said than done, with all the information available, hence the option to customize your own dashboard.

make it easier to log on and use your eservices.

Please find a name for your veterans health records that is not so easily confused "MyHealtheVet" needs to be spelled out when spoken over the phone as it sounds like "My Healthy Vet."

App that combines accesss to military health insurance and benefits

My digital health record helps me to keep track of my appointments and medications. I am able to learn about local events open to veterans and hours to attend. I enjoy reading the newsletters which informed me of legislation for veterans which I then contacted my state representative about.

ebenefits and myhealthevet are the most used by veterans and my prefered ones

The digital tools I use to enhance my veteran experience are:

1. Mobile Applications: Mobile apps tailored for veterans can provide easy access to resources, benefits information, healthcare services, mental health support, and community engagement. Example VA.gov

2. Online Portals: User-friendly online portals can simplify administrative tasks, allowing veterans to access and manage their benefits, claims, appointments, and other relevant information. Example: ebenefits.gov

3. Telehealth Services: Virtual healthcare platforms enable veterans to receive medical consultations, therapy sessions, and follow-up care remotely, improving accessibility and reducing travel requirements. Example: VA video connect

4. Education and Career Tools: Digital tools that offer educational resources, job search assistance, skill development programs, and networking opportunities can help veterans transition to civilian life and find meaningful employment. Example: VA.gov

5. Social Support Platforms: Online communities and support networks specifically designed for veterans can foster connections, provide mentorship, and offer a safe space to discuss experiences and seek guidance. Example: Rallypoint

6. Personal Finance Apps: Digital tools for budgeting, tracking expenses, and managing financial resources can aid veterans in planning for the future, maximizing benefits, and making informed financial decisions. Example USAA financial planner

These are just a few examples.

I use every digital tool the VA offers. I love that I can email my doctors rather than calling and leaving a message. I also like that I can request refills and appointments online. I hate calling the VA and waiting on hold, so any digital tool is a plus for me. I also use the online process for filling out forms and applying for benefits. I find the process easy and user friendly.
Now if there were a portal directly to chat with a patient representative, that would be amazing. It would streamline the process, there would be a record of the conversation, and there could even be a team who works remotely so the advocates at the hospital aren't overwhelmed with patients and phone calls. This could be implemented all across the US. Companies across the globe have been implementing chat portals for customer service and it has improved service times and customer satisfaction. The VA would benefit from using the same tools, not just in patient advocacy. Also, as patients get younger, digital tools such as these will be in higher demand as the younger generations are much more likely to use them.

I like face to face, so if I have any questions they can be answer by a real person, not a machine that don't understand the questions being asked.

I love my homeVA clinic. The new apps have been great for quick easy communication with every department. If I had to offer a suggestion, there has been numerous times the system has been down. More resources into building the network to prevent this. Overall no complaints. I can only speak from my own experiences but I see the VA trying and changing for the better. Enrolled since 2012.