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What digital tools do you use (or want) to improve your Veteran experience?
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Responses: 514
I am a disabled combat veteran and I love to build thing for our homestead and our church.Digital tools would be great and make things easier.
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My apologies to everyone for those posting off topic complaints. It is not helping. I mainly utilize the services provided by the myhealth.va.gov website. My usage is centered around communication via secure web email, re-ordering prescriptions and verifying appointments. My last two claims were placed online including an ailment under the PACT Act. I view the VA health programs to be like a HMO. You must take the lead with a HMO and be very active in your pursuit of your medial needs. If you leave it to a HMO you will likely not get the healthcare you need. It is not like the HMO or the VA do not care but they are largely overwhelmed by the work load. I am fortunate because I am retired and into my 70's that I do not need most of the other VA services.
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a digital appointment system that tracks cancelled appointments and requires follow-up rescheduling by the employee who cancelled the scheduled appointment and does not place the onus on the veteran to reenter the system to reschedule. The system should tell the veteran when the next open appointment is available. If the veteran wants another date, the digital system provides the next available open appointment. It is possible to make a golf tee time in this manner. The technology already exists, it just needs to be adapted and implemented.
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Make it easier for Veterans to cancel appointments. I call or text and still have issues. Extensions don’t work or nobody picks up. Just annoying.
Travel pay needs to be either automatic or needs a whole revamp. Terrible setup.
Travel pay needs to be either automatic or needs a whole revamp. Terrible setup.
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