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What digital tools do you use (or want) to improve your Veteran experience?
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Department of Veterans Affairs (VA)
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» AN Antonio Martinez
» PO1 Janis ColokathisVinuya
» PFC Nicholas Alcorn
» Josh Woodard
» PO1 David Wigon
» SSG Jay Rivera
» SSgt (Join to see)
» MSG Robert Furia
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I don’t want digital tools. I want people who can think and observe and critically assess
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SPC Robert Hart
SSG Tony Tobias I agree. You are put on hold for too long of a time. They need to hire more people to handle the calls.
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SPC Aaron Barrow
I agree with you. The automation of everything while at the same time making it harder and harder to talk to a human being who actually knows what they are talking about is frustrating.
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What do you consider my "veteran experience?" Do you mean VA? Because aside from the VA and DFAS for retirement pay, my life is not a "veteran experience" it is just.... life.
I would love to see the VA bring back their travel kiosks, but that is never going to happen, since they just got rid of them in an "upgrade."
I think the VA can do a better job of tracking appointments. They like to cancel mine via voicemail, with no follow up. I am a forgetful person, so when I get the voicemail at 7 PM when I get out of work, I can't re-schedule - and I forget about it for months. An automated tool on their end to send me a reminder e-mail or reminder text to schedule appointment - or to tell their scheduler to call me and try to re-schedule would be great.
Same for my CPAP supplies. When I was still in, I got a shipment every single month. New filter, new face cup. Every 6 months, new headgear, new secondary filter, new tube. No reason VA cannot do the same. They only do face cup every 6 months, fine. But they can still ship every 6 months without me having to call.
I would love to see the VA bring back their travel kiosks, but that is never going to happen, since they just got rid of them in an "upgrade."
I think the VA can do a better job of tracking appointments. They like to cancel mine via voicemail, with no follow up. I am a forgetful person, so when I get the voicemail at 7 PM when I get out of work, I can't re-schedule - and I forget about it for months. An automated tool on their end to send me a reminder e-mail or reminder text to schedule appointment - or to tell their scheduler to call me and try to re-schedule would be great.
Same for my CPAP supplies. When I was still in, I got a shipment every single month. New filter, new face cup. Every 6 months, new headgear, new secondary filter, new tube. No reason VA cannot do the same. They only do face cup every 6 months, fine. But they can still ship every 6 months without me having to call.
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SGT Frank Hewes
I like the on-line travel claims, it gives me a choice of routes to claim. It would be nice if it would let you edit the appointment details before submitting if you notice a mistake though.
For appointment reminders, I get them by email a couple times a month.
For appointment reminders, I get them by email a couple times a month.
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SFC Casey O'Mally
SGT Frank Hewes Maj Kim Patterson
I am notbtalking about existing appointments, I am talking about CANCELED appointments. About 1 out of every 3 appointments I make gets canceled by the VA, usually when I am not able to answer the phone. They never follow up to reschedule, and my memory is shot so I don't remember to re-schedule for months.
I am notbtalking about existing appointments, I am talking about CANCELED appointments. About 1 out of every 3 appointments I make gets canceled by the VA, usually when I am not able to answer the phone. They never follow up to reschedule, and my memory is shot so I don't remember to re-schedule for months.
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CPL Michael E. R.
I would like to see a hold my place in line and call back option like everyone else has , Because after 45 mins of that racket someone calls music, " I am not having thoughts of hurting myself but I am thinking about possibly hurting others"
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CW3 Christine Reed
SFC Casey O'Mally This same situation has happened to me many times. The VA should automatically reach out to reschedule when they cancel appointments! Often this happens with very short notice. For example, the veteran has been waiting for months for an appointment with a specialty clinic and it is cancelled only days in advance of the appointment by the VA. So aggravating!!!
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