What is the proper protocol for senior officers/NCOs to connect with junior officers/NCO/Soldiers in Social Media?
Sir, that is a difficult one. The most significant issue I could see is for a Soldier to use social media as a means to jump the chain of command. Instead of a junior Soldier using his/her 1st line leader it may seem easier to get instant results by a direct message to you. I saw an example of this on facebook with the Sergeant Major of the Army page. A junior Soldier posted on the SMA's page a comment stating that all the E5s-E6s in his unit are overweight and always at appointments. Of course the SMA wanted to know what unit the Soldier was speaking of. The comments continued on and I'm sure the CSM in this Soldier's division or brigade was contacted because of it. This is obviously a negative example.
AKO Files has plenty of presentations on how to use social media for units and FRG if that is what you are looking to do. Connecting with your subordinates on rallypoint is a good thing, it is another way to mentor and influence. Unlike facebook you wont have to expose your personal life and it develops a long term professional connection to your Soldiers.
I wish I had official Army doctrine to give you a confirmed answer.
going to volunteer any information my CoC is not already aware of. I am going to keep the conversation simple.
Once that connection is no longer in place, I am always more than willing to accept those requests.....mainly because I like to make sure they're staying on track with their commitments and goals.
I am also not saying tag in funny photos, send funny links or Memes. I don't post anything wild on my facebook page anyways but just thinking before posting can really clear any trepidation. If it is not something I would say at the unit or in conversation with XYZ, then why would I type?
Connecting with peers has never been a problem as we are all about the same age, same maturity and have the same mindset about what's appropriate.
As a BN CDR I would say have a closed door session with you CSM about this, perhaps his/her reasoning as to why they do or do not connect with soldiers can answer your questions.
You need to be respectful yet state your personal slant. Phrases like "personally" and "I'm taking off the rank for a bit" helps (you *never* take off the rank, but they understand that what follows is YOUR words not the command's words). You need to be aware that whatever you say or do reflects on the Army, your command, and your unit.
The best example of this is occurred as a Battalion Commander of a Public Affairs Operations Center in Iraq. The unit operated in rather close quarters in Kuwait and closer in Iraq. Conversations occur between subordinates and of course between superiors and subordinates. We had our opinions, ideas and some "this is screwy" comments also. They were professional, but personal. In a professional Army like ours, most of us know where that "line" is. There were conversations which were prefaced with "Sir" or "Ma'm" and some prefaced with "can I talk with you away from the rank, please?"
In my earlier days, it was prefaced by a command "permission to speak freely, sir?" That is kinda the same things which you should approach in social media also.
Accept your subordinates and peers' invites to join you in social media but remind them that it's NOT a substitute for using the chains of command and support to get things done. Most of them will know this, but a little reminder doesn't hurt. I played volleyball and lawn darts with several of my subordinates -- we cut up, tease each other, but it's done with respect and the appropriate level of ribbing. It builds espirt...
Final thoughts: like at that club or food court, you need to make yourself available as a human being -- for that separates our outstanding Army from all other nation's armies. When we lose the human aspect of being a Soldier, we lose impact that simple, honest and respectful communication can make. Also remember that when Patton slapped that Soldier in the dispensary and called him a "coward" didn't and wouldn't make for "thumbs up" comments then as now...make your comments known but keep your emotions in check. After all, most times they are looking to you...
I have tempered my Social Media contacts and have decided to only 'friend' subordinates on personal social media after I am not longer their boss. Of course, in some cases, I have become their boss again, but I don't remove them, so perhaps my logic is skewed.
At the end of the day, I do want to be personal, but don't want social media to negatively influence our professional relationships.
Now if you maintain a "professional" facebook page I would see that as perfectly acceptable and potentially even beneficial as a leadership tool.

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