Posted on Sep 13, 2021
What should I do if my S-1 keeps losing my backpay paperwork?
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Hello
I never received bah from my previous marriage. I filled out 5960 and pay inquiry and submitted to my chain of command.
I asked S1 after 2 months and they said they never received documents, so I resubmitted the papers again. I haven't heard from them for 2 months. I went to S1, asked them again today and they said the same thing, they never received papers.
I never received bah from my previous marriage. I filled out 5960 and pay inquiry and submitted to my chain of command.
I asked S1 after 2 months and they said they never received documents, so I resubmitted the papers again. I haven't heard from them for 2 months. I went to S1, asked them again today and they said the same thing, they never received papers.
Posted in these groups: 
Military Pay
BAH
Military Pay BAH
Posted >1 y ago
Responses: 13
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DA 200. Have S-1 sign for the documents and have a copy made for you and your NCO. It at least puts the person who signed for it on the hook.
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1SG (Join to see)
SGM Steve WettsteinI had DA 200's for all documents that left my company. If an issue came up and I had to get involved, I took the DA 200 to the S1 NCOIC myself to resolve the issue.
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SGM Steve Wettstein
1SG (Join to see) - Yeah I had something disappear when I was first became a 1SG. Person said they never received it although I personally handed it to them. Fool me once shame on me...Having a DA 200 saved me and my Soldiers heart ache a few times.
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Talk to your leadership. Get them involved. If that don’t work proceed to the whiskey locker with the S-1 clerk with a little one on one instruction on proper processing procedures
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First, never give a PAC clerk paperwork without a DA Form 200. Second, never go to S-1 without your first line supervisor knowing exactly what is going on. Your training room NCO may be able to help working with the PAC dudes. At this point you need to get your NCOs involved in fixing it.
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SGT (Join to see)
Yes sgt, my nco actually know about this issue and we went to the training room first and they said we need to check s1, so we did but they just kept telling us they didn't get the paper.
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SGT Robert Wager
SGT (Join to see) my suggestion would be for your supervisor talk to the Personnel Sergeant and have him/her sign for the paperwork on a 200 and get your 1SG involved as well.
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DA 200. Take the papers directly to your S-1, just inform your CoC that you are doing so. They then sign for the papers and there is a clear paper trail. Make a copy of the paperwork. Then turn around and speak with your first line NCO so that they can stay on top of this. It sucks but it happens.
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Always always go through you CoC, it will definitely save you from headaches.
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Can't tell, but if you are at an Active Duty post, why not take your paperwork to Finance, which are the people that are going to actually process that paperwork? Didn't even need command permission in my day other than for the time off to see them.
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SPC (Join to see)
The 5960 needs to be signed by the commander. So typical routing would be from the soldier to the training room, then to the command team for review, then signs rn back to the training room for them to route to S1. Then S1 reviews and sends to finance for processing. Soldiers just taking things directly to finance is how things get missed and done incorrectly, Sir.
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CPT Lawrence Cable
SPC (Join to see) - Look at my profile, I was S-1. Yes, there are units that require, or should anyway, that all routine pay inquires be made to the S-1 shop, to be forward on to Finance. The rules should be that they get a reply from Finance on routine matters in 72 hours. However, you are 4 months into a pay inquiry, that makes it no longer Routine in my book. Most of the on post finance offices that I've been around want the S-1 to solve as many of those problems as possible without sending the soldier to Finance, but only with routine stuff. Ask your chain of command to request the S-1 to get you an appointment with Finance since they have the authority to actually fix it.
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CPT Lawrence Cable
SPC (Join to see) - Also, once they get you in front of Finance, have all your ducks in a row. If this involves BAS, you need marriage certificates, divorce decrees and when the divorce was finalized as a minimum in addition to all of your former Spouses information. But your an S-1 clerk, you should know what you need.
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1. DA Form 200 is your friend.
2. Always have a battle because witnesses are great, even better if they have some stripes.
3. Communicate via email with read receipts.
4. Follow up regularly and keep your NCO chain informed.
2. Always have a battle because witnesses are great, even better if they have some stripes.
3. Communicate via email with read receipts.
4. Follow up regularly and keep your NCO chain informed.
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Get your first line leadership involved. Team leader, Squad leader etc.
They can help cut through the red tape and confusion
They can help cut through the red tape and confusion
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Sounds like you need to ask your CoC, since you say you’ve submitted it to them. Don’t just assume they turned it into S1 and blame them. Also, when you turn hard copies in to anyone, always get a DA 200 so you can keep account of who signed for that paperwork. Good news is, you should receive a large back pay when it is eventually processed
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