Which government or VA resources could be improved by going digital?

My experiences with the telehealth services were middling during the pandemic, but not having to meet in person for many of my appointments was splendid. Anything and everything that can be remote should be remote in regards to appointments. I thought pretty much everything already was digital?

Eye exams for prescription eyeglasses could be done digitally. My commercial firms do digital exams for lenses and contacts already and have done so for years. This would save a great amount of time and travel expenses.

Maybe it could help us in getting the correct test results?

In my opinion I think that the entire government and veterans benefits should be digital, it would cut down on the response times and become more in line with going green or paperless

Sleep study

The whole government needs to be redone. Don't get me wrong their have been great improvements especially with the VA system on the turn around time for claims(as best as they can) its better and the VA system compared to 5 plus years ago we have to admit its gotten better. Still much more improvements need to happen but even I have to say its gotten better.

Eligibility

Incorporating more telehealth appointments.

I think there is currently a good balance between digital and physical paperwork records. One thing that needs to be eliminated are the mailings about upcoming appointments and the paperwork that is included in packaging with prescription refills.

Actually being able to schedule an appointment with your PC doctor