Which government or VA resources could be improved by going digital?

None

Bring back the travel compensation kiosks! It's difficult since it switched back to paper. I know I'm not the only one that thinks so

ID cards for dependents and Veterans overseas. I mean, still would have to send the actual ID card, but the nearest ID card place for a lot of us expats is incredibly far.

Not to get off the subject of the VA but people in prison which is a government system but they can benifit by going digital is the inmates visits. Now loved ones can visit the inmate via video chat. This saves the loved one from driving potentially several hours and visits could be more often which could bring a higher moral within the correctional system. Lawyers could use the same system to review cases with inmates and so forth. You could even do sick call via video chat. A well designed system could really be beneficial for everyone involved. This can be used within the VA as well. Loved one in the hospital can video chat with loved ones from a different state or even local. Make it work so the VA pays less in travel pay which will save the VA alot of funds that could be appropriated elsewhere. Thank you.

All of them.

All of them.

Being able to just schedule an appointment online would be great.

Social Security. They push using the website, but there is very little you can do there. Basic payment history, apply for some benefits, but other services? Nope. Send messages to ask questions? Nope. Online chat? Nope. Call on the phone and they want you to use the website, but usually I can't ask my question so hours on the phone it is. Even most applications and updates require you to fill out a form in PDF or scan it in to upload. Basic things we can do on other organization sites can't be done on the SSA site. With phone waits going into several hours, how does anyone get anything done?

Have all former medical records digitalized. I am still trying to get an x-ray that was done on my hip and back in boot camp at fort Leonard Wood. They've sent me everything but this one x-ray. I would be able to do it myself if everything had been digitalized. I was in boot camp in 2009.

Registering for programs and making appointments