Which government or VA resources could be improved by going digital?

Requesting estimated military earnings from DFAS. Currently the main way is by fax. There eas a phone number to call but appears disconnected.

All military health records (specifically for Service Members who served in the early 2000s or prior) should become digital and these should be easily accessible to the VA.

Bring back The check-in kiosks! The sign in is currently unreliable.

As a veteran, I would like access to DFAS without the need for a CAC.

Ordering supplies for our equipment, like CPAPs, should be changed from a paper form you have to mail back (and supply your own stamps) to VA app/website requests.

Paper should always be considered a “backup” option and only for exceptions, like those without internet access or have accessibility issues.

TSA Precheck and Global Entry interviews could be conducted via Zoom or Teams instead of having to drive hundreds of miles to an interview location.

When you move to a new location and need to sign up at a new VA hospital, currently you have to go in person to the main facility. You should be able to switch hospitals online and sign up for a new primary provider. Example: moving to Jacksonville means you need to drive out to Gainesville just to sign up to the facility in Jacksonville. Even though all my heath information is online and I'm already a patient, I have to make an unnecessary drive just to say I've moved and need VA health care.

Mental Health C&P Exams!

A Lot of these answers are great and all warrant looking into further. I have personally dealt with a couple of these issues that being digital would have sped up the process greatly. Professionally speaking, it would be great to see a Chat Robot to a VA rep when there is a question for Ed benefits and not a robotic, generic GI Billie to guide you to resources that don't help. Second, having secured messaging with the VA as an SCO to discuss issues on veteran claims and to be able to submit forms on their behalf. Tertiary, mental health of veterans is a major issue. I have been on a taskforce for over a year to discuss and come up with recommendations for a whole health framework that would work for veterans that can't access VA facilities regularly due to the nature of their job. Telehealth appts would be fantastic and/or videos, e-groups for those that feel that is the right path. VA, please step out of your comfort zone to better our whole veteran framework.

The way you order hearing aid supplies. Right now it states over 45 minutes before calls are answered by agent.
States you can use http://www.va.gov to do on line. I have tried and get no where. Not a direct link.