Which government or VA resources could be improved by going digital?

All those “Joe” surveys. Wasting money, paper and time for all of these appts. Just keep it digitally.

seeing VA appointments, and canceling them also

I think all of the Covid screening can be replaced by a self administered survey, including the testing, and here's why:
First of all having to travel twice to the VA hospital might not seem like a big deal for most. That is until you factor in the huge geographical area VAMC's cover outside of urban areas. My choice is limited to Seattle or Tacoma. However, most services are only available at one or the other, not both. Plus the Puget sound VA as a whole covers from the ocean to the Cascade Mountains, and north to Canada. It has about 300,000 veterans it serves, and is right in the middle of a huge joint command base , JBLM, and a multi-base Navy Command, Naval Base Kitsap. To sum it up you could easily have a several hour trip each way to get to your healthcare providers. This was easily manageable for me even when I had no transportation other than ferries and buses. However since Covid you have to get tested 48 hours prior to any procedures that could expose someone, like dental care. Dental care is particularly difficult under this dictate because the only vets who qualify are seriously disabled vets , like myself. So we are expected to arrange transportation twice in the same week, maybe up to 4 hours time not including the appointment time. If it was the only way then so be it. However, it has been over 3 years since the outbreak started, and 6 months since our Governor finally removed all Covid barriers in WA. VA started out saying they would match restrictions to the state level, that is unless the state is less restrictive apparently. Even though you don't even have to wear a mask in any healthcare facility here anymore, you still need a Covid test 48 hours before appointments even though it is invalid the minute you leave afterwards. If they really wanted to effect change it would be done right before an appointment. Since it is not the only reason to do so is to assuage feelings. It is a superstitious talisman, borderline religious observance. We believe it helps therefore it must. Just do self screening and be done with it for God's sake! Thanks for listening.

Communication would be greatly improved. Digital is faster and cheaper than postal mail.

It would be nice to have a general question / form request person ready for a video session, where you wait in line and the person connects with you, you ask and they help you with your navigation thru the red tape and then your disconnected and they go to the next in line. The reason I say video is because some veterans can't be typing that much.

It is my belief that any resource management portion of the government would benefit from placement on a digital platform. I would start with the IRS and ensure that all tax code is streamlined and easily navigable by anyone.

The KIOSKS were a great thing for checking in, would love to see them come back, with the following addition. Make them capable of scheduling appointments as well. I work in a different Federal Job, and we can schedule appointment through our calendar. It shows which spots are already filled as well as days that can't be scheduled. Let us make our own appointment so they work around our schedule, not just the VA's

Anything and everything

Having certain patient information recorded either on audio or video. Some of our veteran population have trouble understanding staff when it comes to discharge instructions or patient education. Some do not want to take the time to read the handout given to take home. By recording the basic or standard instructions they could be sent to a patient' email and they or a family member would be able to review as often as needed to make sure the veteran is doing what they need to do.

Any type of annual head scan for potential aneurysm and future stroke.