Which government or VA resources could be improved by going digital?

Having to call in to certain facilities or departments to schedule an appointment is ridiculous. Appointments are ‘supposedly’ online but not completely. Improve your scheduling system before devoting resources on something new.

What about an online portal system like the one Active DUty uses. MHS Genesis. Or if they already have one, then ensuring everyone knows about it. Then we could leave messages with our PCM and specialtiy care propviders and not spends hours making calls and leaving voice mails.

Bring back digital kiosks for travel compensation.

I am used to just referring to the spreadsheet providing nationwide mortgage maximums by county for VA Home Loans. An App that that gave the same info by zip-code would be handy.

The VA (as a whole) and its disability claims examiners need to provide apologies and accurate corrections when Staff make mistakes. The VA (as a whole) and its claims examiners need to provide more information, more details about their specific claim process to applicants/recipients. Its incredibly frustrating when I'm not able to contact the claims examiners for clarification of what info they need for my claim, when there is no one I can contact when I have questions about what they're doing, when a mistake is found, and/ or why they are 'closing' appeals and other actions but refusing to provide details about the 'closure' reason.

Eliminate many of the paper letters by going to email or text messages. This would save millions of dollars every year in paper costs.

Bringing back travel kiosks for sure would definitely help. Another servicei think would be beneficial,unless I'm unaware, would be community care services. It's a hassle trying to get with someone and navigate the process when needed. Especially being able to submit receipts for reimbursement.

Definitely being able to schedule and manage all appts online

ALL

It would be great to have a digital process to look up old buddies wiith whom you served.