Which government or VA resources could be improved by going digital?

The referral system

I'm not sure if it already is an option, but I receive a paper bill for my co-pays and medication. I pay these bills online. A paperless billing option would be nice if it doesn't already exist.

Travel pay, and Check in kiosks at appointments,

Basically, all of them. We are in a world of digital transformation. What really needs to be improved on is putting up more Wi-Fi towers especially in rural areas

Scheduling apts for VA should be digital so I don’t have to call the call center or wait for a call back.

Ability to schedule online appointments. The CS in my clinic is terrible.

Travel voucher submission for community care needs to be addressed differently. By the time a servicemember can get the civilian care voucher turned in, the 30 day window is nearly reached. This is not feasible for those living quite a distance from the VA to turn their documents in.

I am certain that removing the kiosks and requiring Vets to go online to the BTSSS site and then have to send in signed paperwork from the hospital visited could be improved if all of it was digital. I hope that makes sense...

CHAMPVA benefits applications. Right now we have to fax them and hope they are received. We faxed it last summer, told they were several months behind and to call back in January. We did and they said it still hadn't been processed but they were close to being caught up, so call back in March. In March they informed us we faxed the wrong application (we used the form they told us to) so it wasn't processed, but nobody bothered to notify us. We have faxed and re-faxed the correct application, with the last time being June 20th. We called to check on the status and were told they are now working on applications from June 7th, and to call back in a couple of weeks. Why can't these be uploaded to a database where we can see that it's been received and check for status updates?

Contacting veterans to offer inoculations ahead of other providers. I was especially thankful to get the initial Covid shot at the VA a month ahead of what I could get a Kaiser in my area. And the VA contacted me! I was very appreciative of this. The bottom line will be faster access to medical benefits.