Which government or VA resources could be improved by going digital?

Better network infrastructure from inside out to better utilize digital resources already available.

Make Easier to get a VA ID card

It would be nice to have a website where all former active duty veterans could search for former military friends whom they served with.

Requests for medical records to be release and or shared. Having to drive out of your way to physically request this is absurd and takes time away from ones work day.

Allow veterans to opt into "paperless messaging" online. This could eliminate the paper mail that is constantly sent out with appointment and mail that has full social security numbers.

Send veterans electronic updates on the phone messaging and the status of their claims, and notes on where they are in the process, and also allow them to complain in response to the status through a text message letting the leadership know there is a lack of progress in their cases.

Most of what can be digital is already. I think there needs to be help for people to do the travel pay. Sometimes BTSSS does not show my appointments and I have to enter in myself. Noticed that several people still do paper forms. If there were a couple of kiosks or computers available that may help. But we also need a real person to help the veterans complete the travel pay electronically.

Better direct communication with specific doctors and satellite facilities to ask questions, initiate conversations, and get more specific information about care and services. Also, if we could request appointment dates online it would lower the amount of calls to the office. Currently, I can only reach out to departments and not my doctors. Also I have to call to the main VA office for any questions and information and most of the time the calls are routed to the satellite facility. There have also been some work on scheduling online but it has never worked for me.

Appointment scheduling

Find a secure means to submit medical documentation for VA Disability Claims. Mailing or faxing documents is a hassle compared to using a scanner or emailing a pdf file I downloaded from my provider. The fact is that hardly anyone has a fax machine, and half the time your fax doesn't go through. Also, mailing documents requires a trip to buy a large envelope and going to the post office. For some disabled veterans a trip out of the house is a challenge (physically and/or mentally).