Which government or VA resources could be improved by going digital?

VA's treatment programs for PTSD and substance use should be digital because:
It would allow us to access treatment from anywhere.
It would allow us to track our progress and stay connected with our providers.
It would be more cost-effective.

Allow a digital submission form for filing formal complaints against C&P exam doctors.

Easy access to some type of mapping of the building on phone...I have been lost more times then I can count,

The Department of Veterans Affairs medical records needs to be changed. All the community care providers I have all use the EPIC system and the VA does not. Every time I go to urgent care, or the outside hospitals have a hard time getting my medical records to treat me. It seems the VA does not communicate very well with the outside community. I have gone to 3 different hospitals that are not VA. All 3 of these hospitals have had to call the VA directly to try to get my medical records and my prescriptions that I am taking. This last Hospital stay I had to take an ambulance 1 hour to the nearest hospital that had a bed available. It took 2 days of me complaining that I need my insulin. They wouldn't go by what the VA had prescribed me, they made up what they wanted to give me and it was not even close. The glucometer told the hospital nurse I needed 47 units, and she said the heck with the glucometer, so she did it her way. after my meal in which I was to take 40 units of quick acting insulin and she gave me 10 units before the meal. After the meal the glucometer said I needed 47 units, and they were at a loss on what to do. they contacted their own hospital pharmacy, and they decided to just give me a small amount because they didn't want to give me that high of a dose thinking my blood sugar would drop. Well, If they had given me the 40 the VA prescribes for me to take before meals, I would of only needed the 7 units after dinner. But anyway, the VA records and the Hospital records will never be on the same page unless they go to EPIC. 3 days without my medications, mental health, neuropathy medicine, blood pressure medicine was all delayed for 3 days until they finally went through my HealtheVet on my cellphone to see what doses i took. It could cause someone to lose their life.

There needs to be a better and easier way for a Veteran to access their own VBA file online via the va.gov site. Many documents are inaccessible to Veterans through the portal such as compensation rating decisions and compensation medical examinations. Veterans currently have to either call in to request copies or have a CVSO or POA request record copies for benefits. Veterans should be able to digitally access their own benefit files with VBA.

Scheduling in person follow ups for vets in crisis.

The resource that could be improved is the Community Care travel voucher submission with the proof that the Veteran went to the Community Care Appointment. It is so mundane and tedious to submit proof that we have to not only submit on BTSSS that we went to the Appointment, but show proof by getting the signed travel voucher along with a doctor's note saying we were seen by the doctor. Isn't it enough to just scan the stamped and signed travel voucher?

Tri-care paperwork could go digital

Most definitely allow us to make our appointments online!!

ChampVA enrollment and verification documentation.