Which government or VA resources could be improved by going digital?

Bring back the VA appointment check-in kiosks, When the system was working, it worked great!!! Without the check-in kiosks, check-in lines times have increased 3+ times longer on busy days.

Patient Advocate Complaints should have a digital option; and they should acknowledge and respond to all complaints within 48 hours. The current seven (7) day to respond is BS! That’s if the Loma Linda VA Patient Advocate responds at all…. Glad we have the Whitehouse VA Hotline!!!

Community care requests and notification.

I don't think I have much to add.

View balance and pay co-pay digitally!

VA benefits statements and correspondence! Would love to go paperless.

I think the entire community care program could easily be replaced by AI.
back when try, West was managing the choice program. There were standards and timelines that had to be met. Now that it is all back in house the “care“ runs at the speed of government.
The same goes for the VA information systems. Billions have been spent on “updating“ systems. We spend billions but get millions in results.

Appointment Scheduling

I think the veteran should have a choice. I like digital myself.

EVERY SINGLE ONE OF THEM!