Which government or VA resources could be improved by going digital?

Go digital with reordering my CPAP supplies digitally, like prescriptions. There are digital options for many of the things mentioned in other posts, but at my VA med center, you have to call prosthetics and possibly sleep medicine/lab to reorder masks, hoses, and filters for my CPAP machine. It truly is a waste of time and money. It could easily be made into a digital process.

Most of the benefits I use have a digital component to them, although some are still pure "analog." I think the combination is about right. As the VA continues to modernize, I just want it to review and refine the technologies in use so that the technologies actually provide a useful service to Vets and Staffers. E.G. Telephone Menu Trees can be infuriatingly long without the option to leave them and speak with a human.

Mental health therapy. I had to wait two weeks for even a call back. I think a counselor via text or quick phone call or even chat online could help depending on how serious the issue is.

VA Medical records-being able to scan in records from non-va providers

Easier process for requesting a revision or correction on a DD214

online self scheduling

I think the access to benefits and disability benefits is already some what digital but definitely could be improved upon and made more easily accessed and user friendly.
Telehealth visits also need improvement. If the VA is running behind the video link times out and kicks you off. Closed captioning during these calls would be nice for hearing impaired individuals or even if it's just a choppy feed.
Travel reimbursement kiosks need to also return, filing out the paper forms is quite difficult due to my dexterity.
Joel Reese

Please bring the check-in kiosks back! They were so much easier to check-in than the whole text message routine. Text messaging takes too long, and doesn't seem to let the front desk know for some time that you have checked in. Half the time I can't find or remember the number to send a text to in order to check-in. Also, being able to check-in via the kiosk alleviated waiting in line to check-in at the window. Thanks!

Apps for prescriptions, benefits, gibill benefits.

Nothing going digital. I’m 89yrs old and this digital age is very frustrating to me and many friends of my generation. Please NOTHING. AJC