Posted on Feb 6, 2017
Why do credit bureaus seemingly employ so many foreigners with english as a second language?
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Because most of their calling centers are not even located in the US...
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MSG (Join to see)
SGT(P) (Join to see) , OH MAN!!!! Where you been hiding yourself? What you been up to?
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SGT(P) (Join to see)
SGT (Join to see) is cheaper for them just to contract an agency that will subcontract employees that the minimum federal wage doesn't apply since they are not in the US. So, you have 100 agents making $3.75-4 an hour instead of 40 making $7.25 plus benefits.
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SGT(P) (Join to see)
MSG (Join to see) - with the P status came lots of work! But I read behind the scenes. Good to see you around!
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MSG (Join to see)
SGT(P) (Join to see) - Congrats on being recommended for promotion. Now, you do realize that when you get promoted to Sergeant and update your rank.....but still keep the pic with you and your mosquito wings.....I'm going to give you so much ribbing.
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The credit bureaus don't make money from the service, so it is viewed as a cost, not a revenue generation source. Since they view it as a cost verses a sales opportunity they look for the cheapest cost of labor with acceptable level of English speaking skills.
The call centers can be in Central or South America, they usually do better than the call centers on 2nd and 3rd shift in India or the Philippines. The cost is a third to half the cost per call than in the US. Most companies are trying to use automated Interactive Voice Response (IVR) systems and chat bots to address 'canned' answers that many customers ask.
Most the companies have a limited number of US call center reps for high-value customers, if they really hose up the call, sometimes you can get escalate the call and request a US call center rep.
Verizon Wireless uses only US call center reps to avoid the poor service that we have seen from outsourced call centers, but it is more expensive.
The call centers can be in Central or South America, they usually do better than the call centers on 2nd and 3rd shift in India or the Philippines. The cost is a third to half the cost per call than in the US. Most companies are trying to use automated Interactive Voice Response (IVR) systems and chat bots to address 'canned' answers that many customers ask.
Most the companies have a limited number of US call center reps for high-value customers, if they really hose up the call, sometimes you can get escalate the call and request a US call center rep.
Verizon Wireless uses only US call center reps to avoid the poor service that we have seen from outsourced call centers, but it is more expensive.
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1. It's cheaper labor to hire foreign In many cases, even if a company paid for language training
2. Times Zones, the varying time zones make it easier to provide services at convenient times for the customer
2. Times Zones, the varying time zones make it easier to provide services at convenient times for the customer
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