Why does MEPS ask me for my medical record again if I have literally submitted all my medical record?

Is there a possibility that my medical record has been lost? 1 year ago I was diagnosed with hypothyroidism for not having my menstrual cycle for 3 months because of the thyroid. My primary doctor told me it was amenorrhea. When I started the synthroid treatment I started my menstrual cycle again. I am very frustrated because I have submitted all my documents and medical record, and even those of the obstetrician-gynecologist who evaluates me and says that everything is perfectly fine and that I never had amenorrhea since that condition is diagnosed by menstrual absence for 6 months or more that was only due to hormonal lack of control. They keep asking me for the medical record of my obstetrician-gynecologist and I have nothing else to deliver. I have already sent the entire document and medical record that I have. I am absolutely fine a year ago with my hypothyroidism and regular cycle. What I can do? I am very frustrated. I no longer have a document. I have delivered everything.