Posted on Mar 15, 2018
Marcy Jacobs from the VA here for a live Q&A March 21st at 3pm ET. What questions do you have about the VA's digital experience?
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Marcy Jacobs is here to talk about the about the digital experience of the VA.
She is the Executive Director of the Digital Service at VA. She leads a team of engineers, designers, and product specialists focusing on helping VA solve their most complex Veteran-facing technical challenges. She is currently focused on Veteran facing tools (Vets.gov, education tools, claims process, appeal status, simplifying digital landscape to make finding information more clear/simple).
Learn more about the Digital Service at VA: https://department-of-veterans-affairs.github.io/dsva/
This discussion will be monitored by RallyPoint staff. Please follow guidelines at: http://rly.pt/QARules
Marcy Jacobs is here to talk about the about the digital experience of the VA.
She is the Executive Director of the Digital Service at VA. She leads a team of engineers, designers, and product specialists focusing on helping VA solve their most complex Veteran-facing technical challenges. She is currently focused on Veteran facing tools (Vets.gov, education tools, claims process, appeal status, simplifying digital landscape to make finding information more clear/simple).
Learn more about the Digital Service at VA: https://department-of-veterans-affairs.github.io/dsva/
This discussion will be monitored by RallyPoint staff. Please follow guidelines at: http://rly.pt/QARules
Posted in these groups: 
Department of Veterans Affairs (VA)
Government Administration
Washington
Pentagon
Q&A
Department of Veterans Affairs (VA) Government Administration Washington Pentagon Q&A
Edited 6 y ago
Posted 6 y ago
Responses: 14
Despite millions of dollars spent by the DOD and VA, why is there such a disconnect with IT and computer services that could cut waiting time for claims? Also, when there is a serious problem, and contacts by phone can’t be reached, perhaps an Ombudsman on-line for action. At one point, my named contact was on vacation three weeks without an alternate.
Marcy Jacobs
Hi MCPO Roger Collins, a claims ombudsman is a great idea! We can pass that feedback along to our contacts in VBA. We are actually working on some improvements to claims with VBA right now to cut the wait times for claims - this is a top priority for the Under Secretary of Benefits (and the Digital Service at VA team). We are always looking for volunteers to help ensure we are designing and building the right products that make sense to Veterans and servicemembers. if interested, sign up at [login to see]
How does the VA get feedback to improve user experience and accessibility for VA.gov?
What are the best ways to report/amend false or outdated information on VA.gov?
I see the link in the original description but have none of those skills. How can those of us with other IT experience volunteer or apply for positions to assist with such aforementioned issues?
What are the best ways to report/amend false or outdated information on VA.gov?
I see the link in the original description but have none of those skills. How can those of us with other IT experience volunteer or apply for positions to assist with such aforementioned issues?
Marcy Jacobs
Hello SGT (Join to see), thank you for your interest in helping! Our team holds feedback sessions with Veterans regularly, and you can sign up to attend a session by emailing [login to see] . If you have something to report on Vets.gov, you can send it to that email, as well.
As for reporting issues to VA.gov, I'm not 100% sure the right way to do that. You can try reporting it here: https://iris.custhelp.va.gov/app/ask
I will also do some digging and find the right resource and get back to you when I find it!
As for reporting issues to VA.gov, I'm not 100% sure the right way to do that. You can try reporting it here: https://iris.custhelp.va.gov/app/ask
I will also do some digging and find the right resource and get back to you when I find it!
SGT (Join to see)
Marcy Jacobs - Thanks. I sent them an email earlier about issues with new changes.
Marcy Jacobs
SGT (Join to see) You can also reach out to VA.gov at [login to see] – it will get directed to the office responsible for the info from there. I hope this helps!
This is for Mary Jacobs, and I would like to thank her for joining RP, My question is why is alway a problem with ordering my medication online. When I contact my local the VA hospital, they have me to try gain until I get locked out with no way to unlock my account.
I have been a network engineer, system Engineer with programming experience for many years, is this a staffing problem or money just not being issues. I know that when I went to the last Cyber Dallas, Texas most of the VA Hospital computers are still running older version Microsoft Windows. Is that the issue? Thanks in advance.
I have been a network engineer, system Engineer with programming experience for many years, is this a staffing problem or money just not being issues. I know that when I went to the last Cyber Dallas, Texas most of the VA Hospital computers are still running older version Microsoft Windows. Is that the issue? Thanks in advance.
Marcy Jacobs
Hi SSG Eddye Royal, I'm really sorry to hear that you're having that problem. This sounds like it may be an issue with the MyHealtheVet system. You can contact them directly online at https://www.myhealth.va.gov/mhv-portal-web/web/myhealthevet/contact-mhv or by calling their helpdesk at [login to see] Monday - Friday, 7:00 a.m. - 7:00 p.m. (Central Time) to get your password reset. They should also be able to help you with the issues you're having ordering your medication.
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