City of Tucson

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INFORMATION TECHNOLOGY SPECIALIST

Tucson, AZ

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Security Clearance: None

The City of Tucson seeks a motivated, dependable, and experienced professional to serve as an Information Technology Specialist with the Tucson Police Department's Counter Narcotics Alliance (C.N.A.) team. This team serves with integrity and professionalism and strives for excellence in all we do. In addition, the City offers a comprehensive benefits package for City employees that includes health and wellness, paid time off, and financial security for future planning. For more details click on the View Benefits link above.
General Description
Installs and maintains computer hardware and software including servers and networks. Troubleshoots problems and provides technical assistance and training to end users in the use of desktop hardware and software.
Essential Functions
Occasionally directs helpers, assistants, seasonal employees, interns, volunteers or temporary employees and may temporarily act in a higher capacity.

Assists end-users with computer problems by responding to questions, troubleshooting hardware and software problems, and performing maintenance.

Ensures all Help Desk calls are logged, escalated, and closed out. Assigns incident reports to staff for resolution.

Meets with end-users and user departments to schedule computer replacements, produces standard drive images for departments, configures and tests personal computers, and installs software and equipment.

Maintains inventory and equipment by tracking updating and scheduling equipment replacements, removing and replacing equipment, researching and installing hardware.

Tests software upgrades and enhancements to ensure compatibility.

Minimum Qualifications
Six (6) months post high school and two (2) years of directly related experience.

*Any combination of relevant education and experience may be substituted on a year-for-year basis.
Selection Plan
All applicants are required to upload a resume to their online application or email it to TPD_HR@tucsonaz.gov prior to the closing date of the job posting. Resumes will be reviewed and scored. Please ensure your application contains the required resume prior to submission.

Applications received without a resume will be considered incomplete and will not receive further consideration.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions, as well as their resume.

The highest scoring applicants will then be invited to participate in an in-person Oral Board Interview.

Oral Board Interviews will be held the week of January 22, 2024.
Upon completion of all examination processes, the highest scoring applicants will be placed on a Civil Service Eligibility List. An applicant's ranking on the Civil Service Eligibility List will be based on their final score which will be calculated as:

· 10% - Education and Work Experience

· 10% - Resume Review

· 80% - Oral Board Interview

This recruitment will establish a Civil Service Eligibility List that will be utilized to fill vacancies occurring within the next six months.

The highest scoring candidates placed on the Civil Service Eligibility List may be invited to participate in a Selection Interview. If Selection Interviews are held, the date, time, and location will be provided at a later time.

Veteran, Native American, or Disability preference points will be added to the final score for those who are placed on the Civil Service Eligibility List. If you qualify for preference points as outlined in your Employment Profile, you must upload your documentation as part of the application process or email it to TPD_HR@tucsonaz.gov. Copies of DD 214s must reflect a characterization of service.

Applicants requiring an accommodation in accordance with the Americans with Disabilities Act for any of the applicant examinations must email TPD_HR@tucsonaz.gov at least 48 hours prior to the examination.

Candidates placed on the Civil Service Eligibility List who receive a contingent offer must successfully pass the following:

· An extensive background investigation, including local, state and national criminal and fingerprint checks

· Motor Vehicle History review

Conclusion
You are highly encouraged to print or save this bulletin as a PDF because it contains important testing dates and information that you will need to refer to later. It will not be available after the closing date.

Communications throughout this process will be sent exclusively via email so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly. Failure to respond or follow instructions will result in disqualification.

All inquiries should be directed to the individuals listed below:

Carolyn Cruse, 520-837-7755 or email: Carolyn.Cruse@tucsonaz.gov

Pre-Employment Medical Testing Requirements
None
Bulletin Footer
To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.