Health Quest Medical Supply

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Assistant Store Manager

Fair Oaks, CA

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Security Clearance: None

*Disclosure: Proof of COVID-19 vaccination is a requirement for this position.

JOB OVERVIEW: Provide a high level of customer service in partnership with staff by guiding customers in the purchasing of Home Medical Supplies and Equipment that are suitable for their healthcare needs and maximizing sales growth.

ESSENTIAL JOB DUTIES:

Work in partnership with the store manager/owner of HealthQuest to maintain proper inventory management through ordering, stocking, audits, and pricing along with other duties as required.
Develop a high level of product knowledge overtime and educate patients and/or providers on proper use of equipment.
Perform various data entry tasks such as product updates and price modifications.
Ensures compliance of HealthQuest policies and procedures and performs all job functions with HealthQuest’s Mission, Vision and Goals in mind.
Actively make warm calls to service providers ( Primary Care Physicians (PCP), Physical Therapists (PT), Occupational Therapists (OT), Vascular Surgeons, care homes and assisted living facilities) and referral sources to foster a positive relationship with local clinicians in the community.
Maintain confidentiality of Client/Customer’s information according to the Employee Handbook.
Follow Company Policy in properly cleaning and maintaining rental equipment.
Track, maintain, stock and order DME products.
Coordinates sale displays in the store for maximum marketing visibility.
May be called on to oversee other store personnel by giving instructions in relation to sales, inventory, record keeping, and store operations.
Occasionally, may be required to plan and prepare employee work schedules.
Answer customer/partner inquiries or complaints via phone, email, fax, or in-store.
JOB QUALIFICATIONS:

High School Diploma (or a General Education Degree (GED)) and AA or related field.

Previous sales experience, with a preference for a background in seating and positioning, power operated mobility devices and/or durable medical equipment (DME).

Practical knowledge of mathematics, technology, and software applications.

Previous sales experience in the Home Medical Equipment (HME)/ Durable Medical Equipment industry a PLUS.

Have Strong Time Management skills

An ability to demonstrate excellent communication and customer service skills.

Local travel may be required for detailing to clinicians, product delivery, and pick-up

Must have the ability and temperament to work well with others.

Must be able to work a flexible schedule (store hours are M-F, 9am-5pm)

Must be able to work independently

Must be able to read and interpret various rules and regulations to carry out the essential functions of the position.

Must be able to sit/stand for long periods of time and may be required to lift up to 50 pounds.

May be required to wear PPE (i.e. fask mask).