ManTech

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Network Analyst

McLean, VA

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Security Clearance: None

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security by providing enterprise IT support for one of our most critical customers in the Intelligence Community.

As we embark on a transformational journey with our customer where high operational availability is vital and service excellence is the norm, you will be rewarded with meaningful and purposeful work, shaping the success of a new program, and gaining experiences to advance your career.

Currently, ManTech is seeking a motivated, career and customer-oriented Network Analyst to join our team for a program that supports a variety of customer IT requirements with a focus on providing productive and collaborative computer workspace (new or renovated) to support dynamic mission requirements.

Responsibilities include, but are not limited to:

Supporting all facets of network, video, desktop, and telephony installations, which includes the physical placement of conduit, CAT5 and fiber optic cable, wall jacks, hardware, racks, and communications equipment as required.

Conducting surveys, installing other conveyances, pulling and terminating cable, determining and implementing required pin outs, installing and configuring equipment chase, cards power supplies, racks, patch panels, etc., testing and documenting installations, dressing and labeling cables, racks, patch panels, etc.

Installing hardware to include printers, copiers, switches, and workstations.

Attending customer meetings.

Troubleshooting hardware and software issues.

Working extensively with IT and related teams in the deployment, stabilization, and ongoing operation of systems.

Leading projects that include desktop installs, printer installs, as well as cabling, and implementation in accordance with design documents and build-to packages.

Supporting activities to improve the overall excellence of the team by supporting the creation of Knowledge Articles, Work Instructions, SOPs, etc.

Providing input on team’s success, accomplishments, roadblocks, etc.

Providing weekly status reports, and other reports as required.

Meeting contractual performance criteria.

Identifying opportunities to automate processes and increase efficiency.

Coaching and reviewing the work of less-experienced professionals.

Leading a team with responsibility for managing personnel and tasks.

Flexibility to support 24x7 operations; may need to work extended hours during critical peaks and be available to meet last minute requests.

Local travel may be required between customer building

Works independently, with guidance in only the most complex situations

May lead teams or projects with moderate resource requirements, risk, and/or complexity

Leads others to solve complex problems; uses analytical thinking, tools, and judgement to identify innovative solutions

Communicates complex concepts

NOTE: Multiple levels of seniority are available dependent on qualifications/experience.

Basic Qualifications:

Minimum 1 year of experience

Ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base.

Ability to work in a fast-paced environment with tight deadlines.

Ability to assess customer needs, meet quality standards for services, and evaluate customer satisfaction.

Ability to work with schematic capture tools.

Demonstrated problem solving skills.

Must demonstrate ability to thrive and succeed in a challenging environment.

Must be able to interface with individuals at all levels of the organization both verbally and in writing.

Proficiency in many aspects of information technology.

Exceptional customer service skills.

Excellent oral and written communication skills.

Proficiency in the use of MS Office product suite

Knowledge of component and transmission medium compatibility and interconnection.

Willingness to travel as needed

Prior experience with cable testers, Autocad, and ticketing systems

Preferred Qualifications:

IAT III certification. 

Experience with ServiceNow ITSM & ITOM.

ITIL® v4 Foundation, or higher, certification 

Security Clearance Requirements:

Current/active TS/SCI with Polygraph.

Physical Requirements:

Must be able to remain in a stationary position 50%.

Must be able to move/traverse within and between buildings and offices.

Must be able to position self to maintain computers, including under the desks and in the server closet.

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. 

Must be able to move Audio/Visual or Computer equipment weighing up to 50 pounds. 

The person in this position frequently communicates with co-workers, management, and customers; must be able to exchange accurate information. 

Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.