PO2 Austin Songer
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PO2 Austin Songer

Dates of Service: Jul 2008 - Jan 2015
81% Complete
69 Contacts
Influence Score: 13,189
2,553 out of 638,905 Veterans

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  • SR Jul 08
  • SA May 09
  • SN Feb 10
  • PO3 Dec 10
  • PO2 Dec 11

Recent Activity  -


US Navy Veteran with 6 years of experience and delivering new insights into situations. Deals effectively with pressure; remains optimistic and persistent, even under adversity. Encourages creative tension and differences of opinions; resolves conflict and disagreements in a constructive manner. Accepts responsibility for mistakes. Makes effective use of technology to achieve results. HTML & CSS Developer, Blogging, Visual Basic, Microsoft Access, Microsoft Excel, Microsoft Outlook, Adobe Illustrator, Adobe Acrobat Pro, Adobe Dreamweaver, Ableton Live 9, FileMaker Pro Expert, Javascript, C# Programming, Microsoft Visio

Military Experiences

Jul 2011 - Jan 2015
Lovell FHCC
Interactive Customer Evaluation Site Administrator
ACCOMPLISHMENTS: LED CHANGE INITIATIVE. - Established and Implemented the Interactive Customer Evaluation (ICE) system and designed a plan to site initiate the ICE system within the Directorate of Fleet Medicine,followed by implementation throughout the entire Captain James A. Lovell Federal Health Care center and outlying outpatient clinics, paving the way for the Veteran Health Administration implementation. IMPLEMENTED CHANGE TO IMPROVE CUSTOMER SERVICE FEEDBACK. - The system streamlined the time that customer relation issues were resolved, thus increasing customer satisfaction by 20% and an increase in the volume of comments submitted on a monthly basis by 500%.
Jul 2011 - Jul 2014
Lovell FHCC
Medical Readiness Coordinator
Revitalized the IMR process for USSTRATCOM and implemented a new methodology for improving overall medical readiness. Envisioned a strategic plan to reverse the medical readiness of 42%. Designed a new process that improved communication with individual service members and their individual medical readiness status. As a result of this new process, we improved the medical readiness for USSTRATCOM within 12 months from 42 percent to 82 percent.
Jun 2011 - Jul 2011
Lovell FHCC
LPO Medical Liaison, Physical Exams
Improved the flow of care for patients completing the annual periodic health assessment. Analyzed the problem, interviewed patients, mapped the current process, determined the resources, needed, and ultimately with my leadership help acquire the necessary resources. With the completion of this project it resulted in a reduction of 93 minutes for patient cycle time, and 85 percent increase in First Pass Yield for the top four defects, and a complete elimination of unnecessary laboratory tests. Recaptured man-hours for personnel, and increased overall patient & staff satisfaction.
Jun 2009 - Jun 2011
Leading Petty Officer (LPO)
His Extensive Knowledge of instructions makes him an expert in Physical Exams as well as in the Military Exams processing sight of which he was Leading Petty Officer. Assisted Medical provider with examinations, and administrative work for medical entry processing of military applicants for entry into all branches of the armed forces, resulting in 1200 applicants being selected for military service.


No deployments

Military Credentials

Professional Development Schools

Nov 2011


Jun 2010


Individual & Special Skill Schools

Jul 2013


Aug 2011 - Sep 2011

Navy Security Forces Sentry Course

Mar 2009 - May 2009

Aerospace Medicine "C" School


Apr 2014

Certified Project Manager - Professional Standards Instutite

Apr 2014

FEMA EEO Supervisor Course

Foreign Language Skills


Spanish (1/1)

Security Clearance

Civilian Experiences

Started in Mar 2015
Technology and Data Services Coordinator
☞ Provides ongoing support to the Chief Technology Officer with various tasks related to the smooth operation of the TDS team. ☞ Assists with the management of the Chief Technology Officer’s schedule, coordinating meetings, drafting correspondence, and scheduling travel. ☞ Ensures that correspondence into and out of the Chief Technology Officer’s office is processed in a timely and appropriate manner. ☞ Supports the Chief Technology Officer’s efforts to maintain a fiscally responsible operation by assisting with ongoing financial tasks. ☰☰☰ This includes tracking costs against budgets, project cost tracking, assisting with the rolling forecast, annual program or work, and cost center allocations.

Personal Information

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