SGT Jim Z.

SGT Jim Z.

Dates of Service: Jul 1992 - Dec 2004
100% Complete
15 Endorsements
269 Contacts
Influence Score: 217,687
474 out of 861,747 Veterans
About Discussions


  • PVT Jul 92
  • PV2 Jan 93
  • PFC Jul 93
  • SPC Sep 94
  • SGT Mar 99


I joined the civilian workforce in December 2004 after serving 12 years in the Army on active duty. I started my current profession as defense contractor in April 2005 as a consultant. I have since moved up the rankings from helpdesk analyst to service desk manage and now I am a ITSM Remedy Administrator. I also am a member of the American Legion assigned to AL Post 116 in Fuquay-Varina, NC. Incident Management, Service Desk Operations, Help Desk, ITSM tools, ITIL

Military Experiences

Jan 2005 - Dec 2005
221st MI
May 2004 - Dec 2004
1112th SIG
When I first arrived I was a shift supervisor in the message center. After we shut down the message center I moved to the network monitoring center.
Apr 2003 - Apr 2004
201st SIG
Dec 2000 - Mar 2003
TCC Team Chief
Acted as the TCC NCOIC, Staff Duty SME, Funeral Detail

Academic Degrees

Academic Degrees

2007 - 2012

Strayer University

Bachelor's Degree