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Statement of Inspector General Michael J. Missal, Department of Veterans Affairs, Office of Inspector General, Before the Subcommittee on Oversight and Investigations, Committee on Veterans' Affairs, U.S. House of Representatives, Hearing on Improving the Department of Veterans Affairs Effectiveness: Responding to Recommendations From Oversight Agencies
VAOIG-statement-20190522-missal.pdf
Posted from va.govPosted in these groups: 
Department of Veterans Affairs (VA)
Department of Veterans Affairs (VA)
Posted 5 y ago
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Frustrating to see this in the summary:
The OIG, Office of Inspector General, has commonly found the following through its oversight work:
· Poor governance structures
· Lack of continuity of leadership
· Failure to communicate effectively
· Failure to ensure accountability
· Poor financial management
· IT failures and not using IT effectively
· Poor planning and forecasting
· Failure to anticipate the consequences of policy changes
· HR and staffing issues
· Poor training
· Poor quality assurance
· Inadequate, outdated, conflicting, or absent policies
· Culture of complacency
· Bureaucracy ahead of veterans
The OIG, Office of Inspector General, has commonly found the following through its oversight work:
· Poor governance structures
· Lack of continuity of leadership
· Failure to communicate effectively
· Failure to ensure accountability
· Poor financial management
· IT failures and not using IT effectively
· Poor planning and forecasting
· Failure to anticipate the consequences of policy changes
· HR and staffing issues
· Poor training
· Poor quality assurance
· Inadequate, outdated, conflicting, or absent policies
· Culture of complacency
· Bureaucracy ahead of veterans
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