https://source.asce.org/why-are-alexa-and-siri-designed-to-be-so-nice/?utm_medium=email&utm_source=rasa_io&PostID=27804259&MessageRunDetailID= [login to see]
The book, by technology designer Carla Diana, argues that humans’ evolutionarily ingrained bias toward sociability does not magically switch off when we deal with “things,” especially if those things are exhibiting responsive, social, or humanlike behavior.