Why Is Everything An Emergency? — Frank Sonnenberg Online

Thanks.

SFC (Join to see) - I try to keep routine processes routine -- this gives time to handle "real" emergencies. I also have no problems saying not only "No", but also, "The plate is full, what do you not expect to get done, in order to handle this 'emergency' ?"

CSM Chuck Stafford - I like how the article points out that important work will turn into emergencies if not performed in a timely manner.