Keyboard Service Program for MacBook and MacBook Pro - Apple Support

If you are a long-time ownder of certain MacBooks and MacBook Pros and have been complaining about your user-unfriendly KB, Apple is admitting there is indeed a problem and stepping up to fix it. Apple says some systems may be repeating characters or missing letters entirely, which is not ideal for a keyboard. To get your system fixed, you'll need to find an Apple Store or an authorized reseller, but the fix will be free. Unfortunately, there's no guarantee Apple will use different keyboard technology in the future.