Tim Gogal of Avaya on Digital Transformation June 2018 Talking Business #279

Good to meet USAF veteran Tim Gogal, Director of Digital Transformation at Avaya at recent partner seminar in NYC. Tim's highlights some of the aspects of the world of digital marketing and customer service that Avaya supports. Several are common sense, the need to focus on individual customer needs not just technology, where Artificial Intelligence makes a difference in #contactcenters and when it is better to let live representative solve the customer issues, and importance of how easy it is for customer to do business with you.

Tim describes what he learned early on in Air Force training that still serves him well today.

Thank you to the team at Avaya for inviting us in. Video by Ken Kraetzer of CBSIServices.com on June 6, 2018