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Comes down to three things...1. Not talking when others are 2. Active cues 3. Being able to repeat what has been said.
What Great Listeners Actually Do
Posted from hbr.orgPosted in these groups: 
Pop Culture
Leadership
Pop Culture Leadership
Posted 8 y ago
Responses: 2
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I'll add one qualifier to your third point: Being able to repeat what has been said "in your own words and to the satisfaction of the speaker whom you are repeating"
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SSG (Join to see)
In the case of #3 and conflict resolution, it is imperative to know your audience. In my experience, it quickly backfires when you don't repeat it back in the language (vocabulary) of the speaker. Also, the speaker may not even be listening to how you restate their words and can automatically defensively no matter what you say.
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