Posted on Oct 22, 2016
Has anyone successfully filed a claim for missing parts during a PCS move?
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I recently PCS'ed and the movers were HORRIBLE. In addition to $500 damage to our floors several boxes were horribly packed and/or mislabeled. As we unpack we've also noticed that parts are missing from some of our items including the cords to our TVs. Since these parts were not specifically listed on the inventory can we still put in some type of claim since they will need to be replaced?
PCS
Moving
Posted 9 y ago
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CPT (Join to see) Yes. Fill just like a normal claim for damage. On one of my moves they lost the hardware to a table and had to buy me a new one. My claim might have been a little easier than what you are going through. I had a box that was labeled hardware. I would get with claims and get some guidance from them.
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I have attempted to file for damage and missing parts to my bed back in 2011 without any luck. They make the system difficult enough with unresponsive personnel they hope you will give up before they have to pay.
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I filed a claim on a couple of moves albeit years ago. I never had trouble filing nor getting a response. I was not always completely satisfied with the settlement but it always at least within the realm of reason.
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Maybe 5/6 years ago a small table went missing after a move. It was my wife's mother's old table. Sentimental piece- no expensive. Obviously no receipts as it had been around longer than me. We found a link online to a similar table, reimbursed in full, no issues. It tools some time and paperwork though.
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