Posted on Jun 17, 2016
CPT Jason Mitchell, MBA
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I am currently considering a healthcare administration career with the VA in order to work in an intrinsically motivating job that will allow me to help my fellow veterans. However, I am fully aware of the issues and leadership problems that the Veterans Administration is currently battling and the stigma that working in government carries. Would anyone working for the VA provide insight?
Edited >1 y ago
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LTC Physician Assistant
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I love my work at the VA. Yes, there some typical government drones just collecting a government paycheck, but more that truly care about the patients. As a Combat Vet & medical provider, I see the change in their eye when we first meet and they see I am also a vet. They feel I am someone who can relate to the and will do my best to help them.

You can be one of those administrators who can affect change.
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CW2 Shawn Stevenson
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I honestly couldn't see myself doing anything else. You will find that there are many great leaders within the administration who can do amazing things with very limited resources. You will definitely find it challenging but also very rewarding. In my opinion, the more service members the VA can get in leadership positions the better.
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CPL Daniel Schwinge
CPL Daniel Schwinge
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I wish they would "clean house" fire all management that are not prior service. Then and only then will the culture change.
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SrA Sarah Dauback
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CPT MITCHELL: There is a saying in VA that if you've worked at one VA, you've worked at one VA. In my experience, that is absolutely true.

I initially started working in one Regional Office which is outstanding. Most of the people in that office were veterans and we all did everything possible to get the job done right. There were a couple of lazies, but they didn't impede progress. The biggest issue in that office was a lot of BS that came down from Central Office (CO), which was beyond the control of local management. The biggest BS that came down was in 2013 when CO received a grant from Congress, I believe, earmarked for additional training that had to be used by fiscal year end. CO apparently just pulled names out of a hat, sent out lists of names of people who were allegedly not making production and those people were ordered to go to a two or three week punitive training camp for rehabilitation somewhere in...Virginia, I think. Problem was about half of the people on the hit list were not only making production but exceeding it and local management couldn't replicate the production numbers CO came up with. Local management submitted objections to those people and were essentially told it didn't matter if they were doing their jobs or not, the money had to be used. However, that punitive training camp went into permanent personnel files. The first folks to go had about two weeks to prepare for the training camp which caused hardship for some. Caused a lot of heartache.

I transferred to a second Regional Office on a hardship and thought I had dropped into hell itself. Lazy people, incompetent people, Union had their favorites whom they would not allow to be punished regardless of what they were doing. Incompetent management who had their favorites and intentionally pitted employees against one another. It was, hands down, the most toxic place I've ever worked. I lasted just about 18 months and threw in the towel. Veterans were not being served. Period. There were some great people there, but the bad far outweighed the number of good.

If you decide to go for it, I sincerely hope you get in one of the great VA hospitals or Regional Offices. All the best!!
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CPT Jason Mitchell, MBA
CPT Jason Mitchell, MBA
>1 y
SrA Sarah Dauback - Great examples of both types of situations working for the VA. I'm in New Orleans now, so the new VA Healthcare office should be opening the beginning of next year. Hopefully, due to the massive amount of investment in the facility and new workforce, the leadership here will have the motivation to weed out the low-performing current employees. The only thing I can do is cross my fingers, network with current VA employees locally, and apply to the right roles for me. Any suggestions on applying? I've taken some of the online courses for veterans applying to federal jobs, but input from current employees/past employees is always welcome.
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SrA Sarah Dauback
SrA Sarah Dauback
>1 y
CPT MITCHELL: The best piece of advice I can give you is read every job description thoroughly and study the KSAs listed for each position. Then, look at your resume and ensure that if you have the experience they want, you have it described on your resume using similar words to what is in the KSAs. You may have to slightly adjust your resume for each position you apply to to, but make sure your skills are described as closely as possible to what VA wants. HR will not attempt to determine whether what you've listed on your resume is the same thing as a KSA listed in the announcement. Make sure you submit ALL documentation required in the listing or you will be excluded from consideration.

And don't be surprised if there's a wait even for a position for which you've received an interview invitation. From the closing date on the position I applied for to the time I interviewed was about two months, then another couple of months before I received a job offer, so it could be months. Hurry up and wait at it's best!!

I hope you get your dream job with VA, Cap! When a VA facility is great, it's a phenomenal place to work. Got my my fingers crossed for ya. Nothing beats the feeling at the end of every workday like knowing you've helped fellow veterans. Even the days where everything that could go wrong did, there is still a huge sense of peace because you were allowed to make a difference in someone's life.
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Is working for the VA rewarding or simply a typical government job full of bureaucracy and hierarchy?
Col Dona  Marie Iversen
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Any job/position could be good, bad or indifferent in any one day! I say go for it & make a difference. Our Vets need more Vets not just civilians 'taking care of them'. The NY Harbor VA is a 5 Star VA system, I speak as an RN Executive, patient & ret. Colonel! Aim High!
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Col Dona  Marie Iversen
Col Dona Marie Iversen
>1 y
Jason, I respectfully disagree. Regardless of your rank or GS rating you WILL make a difference! NEVER sell yourself short! If you have the motivation, determination, desire and compassion you can and will make a difference in someone(s) life . A 'real' difference comes in a variety of degrees depending on the recipient.
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Capt Michael Greene
Capt Michael Greene
>1 y
The key to advancing your paycheck might be moving to a completely different job in a different section or location. Each job has a range of GS levels. If your job is authorized GS-9 only, you can't be promoted higher while you're in that job.
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CPL Daniel Schwinge
CPL Daniel Schwinge
>1 y
If the NY Harbor VA is also the Manhattan VA, that's the hospital that caused my 100% disability rating. Lami L5/S1. Resident cut a nerve, no more use of my right foot. Ended my career as a OR tech and driver. Nurses and techs were great, surgeons were not.
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Col Dona  Marie Iversen
Col Dona Marie Iversen
>1 y
CPL Daniel Schwinge - Yes, the Manhattan VA is a part of the NY Harbor System which includes, NYC, Brooklyn and Staten Island. Sorry, to hear about the accident during surgery. There are accidents and mistakes both in civilian and military healthcare.
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SSgt Roy Jones
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One of the reason I chose to work at the VA was the fact that I could work with other veterans in a aspect. One of things that I hear from other veterans that visit the VA or a veteran I see outside of the VA is that why won't you give me what I earned. Then explaining that you do not control any of that. I'm not going to go into detail but there are issues and leadership problems within the VA. The only thing I concern myself with working there is that I give 110% when helping a fellow vet, if you worry about all the politics it will eat you up. At some point I would like to be in a better position in order to help out even further than what I can now.
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CPT Jason Mitchell, MBA
CPT Jason Mitchell, MBA
>1 y
SSGT Jones, do you find that it's mostly rewarding despite the poor leadership and politics? Also, how long did it take before you were accepted for the position following your initial application? I've heard it can take up to a year or more before you start working for the VA due to the long hiring and onboarding process.
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SSgt Roy Jones
SSgt Roy Jones
>1 y
Despite the politics, I enjoy working with the people I work with. I do find it rewarding because I'm able to make part of a vets visit enjoyable. I applied for my job in June 2012 and I didn't get called until Dec 2012. I finally start working in Feb 2013. In their defense they made sure I could do the job, because I am a disabled vet. I will say this the process has become faster since then, because I had co-workers start working in 1-3 months.
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LTC Physician Assistant
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I agree, it's all about the population I have the privilege of working with.
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MAJ Keira Brennan
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Cpt Mitchell. I am both a retired USAR 04 and medically retired Gs13 law enforcement agent from USDHS. I am 60% disabled and get 100% medical care from VA here in Denver. Screw the nonsense BS you hear over and over about Gov Service and go for it! VA is a huge organization (health/benefits-ed/cemeteries). Are there loud and authentic complaints, yes. But I think overwhelming majority of clients / patients love their service, especially from dedicated professionals. My own feeling is that the badmouthing comes from those who expect to have their hand held. The quailty of care is on par with mil and civ counterparts. I know Im cared for. Cheers.
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SPC Doug Hitchens
SPC Doug Hitchens
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MAJ, you may be able to help me, if you don't mind. I am in a similar position, just left USAR, set at 60%, and I work am a WG-8 working with explosives at an Army depot. I get 100% care from the VA, but I found a private specialist that has 90% fixed my injured back. The VA wouldn't refer me there, let alone pay for it, because they were "capable of seeing me at appointments and providing their own care." Unfortunately, their care consists of prescribing NSAIDs, and "Find new activities you enjoy that don't require any stress to be put on your back." That's not good enough, I wanted to enjoy life and work again. I got Radio Frequency Ablation done privately, and that's why I feel so much better, even 1 year later. My question: is there any way to have the VA pay me back for that medical procedure? I owe about $2,000
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MSgt Jonathan Stump
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RUN!!! RUN FROM IT! If you are use to the miltary and you step in to most of the VA's, you are going to try to jump off a bridge. I have seen civilian employees use the union as a battering ram against the management. The Teamsters have nothing on VA Union employees.
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CPT Jason Mitchell, MBA
CPT Jason Mitchell, MBA
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MSg Stump, is this your experience from working at the VA?
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MSgt Darum Danford
MSgt Darum Danford
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MSgt Jonathan Stump CPT Jason Mitchell, MBA MSgt Stump's assessment is spot on. I worked labor and employment law when I was at the VA and this was the rule rather than the exception. You are always going to run into union employees in federal service that are horrific but I had never seen anything quite like this. Not only was it the union but employees would use the EEO process as a tool to threaten and harass management. Most of the grievances, EO complaints and most of the MSPB appeals were complete bull....
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MSgt Jonathan Stump
MSgt Jonathan Stump
>1 y
CPT Jason Mitchell, MBA - I have had enough co-workers that went from the military to the VA and have heard the horror stories. I cannot think of anyone other than one person that did not quit or start immediately looking for another job within 2 weeks of starting at the VA. Maybe some here are right and it is VA specific.

The only person that I know that went from the military to the VA and stayed was right at home in that environment. He would fit perfectly in there.
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CWO4 David Smith
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Edited >1 y ago
YES! To BOTH Questions.
But wth enough VETERANS, I believe it can be changed. We need to get rid of (You're FIRED!) many of the TRUE civilians who have NEVER been there, done that, CARE about what they DO and the people they are RESPONSIBLE FOR, are REALLY responsible 'ADULT' Professionals, and look out for OUR OWN who have given some or all and ONLY ask for what they were PROMISED and DESERVE!!
There are TOO many career politicians, bureaucrats, AND CIVILIANS who SIMPLY can NOT understand the following:
"A VETERAN is someone who, at some point in their life, wrote a blank check made payable to the United States of America for 'an amount up to and including their LIFE'. THAT is HONOR, and there are WAY too many people in THIS COUNTRY who no longer understand it."
A PRIME example........WHEN was the LAST time you heard the term "Hero" used which WASN'T in regards to somebody in SPORTS?, Such as FOR a Military Member, Veteran, Police Officer, Fireman, Emergency Medical Personnel, etc.??
"It is a SAD state of affairs when somebody wearing a HELMET defending a FOOTBALL earns SIGNIFICANTLY MORE than someone wearing a HELMET defending their COUNTRY with their LIFE."
I remember Sean Connery, in one of his movies (Hunt for Red October?) said "A Little Revolution is GOOD sometimes". Maybe it's time for some non-violent REVOLUTION, like KICKING all POLITICIANS out of Office and out of DC??
HOW does a Junior Senator whom NO ONE ever HEARD OF, who had problems managing his two interns, and severely mismanaged a little local community organization, become PRESIDENT and LEADER of what USED TO BE the GREATEST NATION in the WORLD???
The U.S.A. is OUT OF CONTROL!!!
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PO1 Tony Holland
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Edited >1 y ago
Any job is what you want to make of it ---- that was my approach in the Navy and my dad's as well. My best experiences with medical care at the VA have been with Physicians Assistants and Nurse Practitioners who were ex-military or reservists. Even the clerks who are ex-military seem to have a better attitude when it comes to dealing with and helping veterans at least here in Dallas.
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SSgt Roy Jones
SSgt Roy Jones
>1 y
I did find that veterans do give the best service. While working for the VA, I want to be able to help when ever I can.
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PO2 Melanye Francisco
PO2 Melanye Francisco
>1 y
I've worked 3 different positions while at the VA. One I had direct contact with the Veterans and knew that I was helping them out.

The second two are more behind the scenes, but I always do the best that I can for them because I know what it's like to be on the other side of the counter.

Yes, there is some politics to play, but for the most part my supervisors have been really great, understanding and have allowed me the freedom to do my assigned job without a lot of micro-managing.

So I'd go for it. But back your military time and add that to your qualifying years towards retirement.
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LTC James Bozeman
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I am coming late to this conversation, but have worked for the VA for about 5 years now. I have been in two branches of the VA, NCA (Cemeteries) and VHA (Hospitals). Both are rewarding and full of wonderful people who do their utmost to assist Veterans. Do we have the occasional dud - yes, it would not be a true system without the bell curve. I have been blessed to work in Minneapolis and NYC. NYC has a world class reputation with Drs and Nurses being shared between NY University, Bellevue, and the Manhattan VA system. As a Veteran I receive my care here on a routine basis and have not found any of the popularized "news-worthy" issues. In Minnesota, the doctors literally saved my life. If you are looking at a career with the VA, please note there is no higher calling - Veterans taking care of Veterans, except for possibly Military service. Are there days when I am frustrated - heck yes! But as leaders of change we are employed to handle the issues when problems hit the fan, not when everything is fine. So my recommendation is put on your waders, look for places you can get into trouble and solve problems and remember you are in it to win it for your fellow Veterans! Good luck and hope to see you on the team soon!
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CPT Jason Mitchell, MBA
CPT Jason Mitchell, MBA
>1 y
Thank you for the input, Sir. My waders are ready to slog it out and my hands are ready to get dirty by helping fellow veterans.
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