Posted on Aug 4, 2015
SGT Supply Sergeant (S4)
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I'm slotted to attend WLC. All paperwork submitted, PT test done and all until I'm getting words that my SSD1 is not showing up in ATRRS. Matter fact, it doesn't even show that I was ever registered for the class.
How's that possible when I have a printed certificate of completion???!!!
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SFC Petroleum Supply Specialist
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Not the end of the world, SGT (Join to see) I had the same issue with my SSD 2. I can't remember which one referred me to the other (I called both these phone numbers to help me out ), but when I called, the tech was very helpful and professional. My SSD 2 showed up for my RNCO to see in his system within 24hrs.

http://www.atsc.army.mil/tadlp/contact_us.asp

https://www.atrrs.army.mil/callus.aspx
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SGT Supply Sergeant (S4)
SGT (Join to see)
10 y
Thank you. I'll try atsc. Atrrs referred me to hrc instead.
Thanks for the tip
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CW4 Brigade Maintenance Technician
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Let your 1SG, S-1 and your S-3 SGM get to the bottom of this. Some automated systems are not perfect and stuff like this happens all the time. I'm not saying that it makes it right, but it happens. The day my CW3 board started a few years ago, my most recent OER still wasn't showing up in my board file. I was on the phone with the OIC of the OER department and my Branch manager trying to find out what was going on. When my file was uploaded, the OER was blank. I almost had a heart attack. My Branch manager assured me that the board members could see the file and I guess they could because I got promoted. The point is, it was a glitch in the system that screwed up my file. Be patient and let your leadership work for you.
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SGT Supply Sergeant (S4)
SGT (Join to see)
10 y
Thank you. 1SG is tracking. Schools is tracking...
HRC is tracking. We also put a troubleshooting tickets.
Unfortunately, I may have to miss this class of WLC since ATRRS won't allow me to go until they can see it in their system.
It's just a frustrating experience!!!
But, Charlie Mike!!!!
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MSG Military To Military (M2 M) Ncoic
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Edited 10 y ago
Your certificate should be enough for your Schools NCO to push for an update. Be sure to involve them with talking to ATTRS folk in your higher food chain. Also, contact the NCOA for their guidance on in-processing. You may not be the only one experiencing this issue and sometimes they can input from their end. Congrats on getting slotted, now ROCK WLC!!!
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SGT Supply Sergeant (S4)
SGT (Join to see)
10 y
Just got word that I got pulled out from my reserved slot. That we'll need to get that issue squared away first,for the upcoming school in Sept or Oct
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MSG Military To Military (M2 M) Ncoic
MSG (Join to see)
10 y
Usually that is for the best. Get all the certs straight and get that 4187 back immediately. You should be a priority on the OML. Best of luck.
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Why does SSD1 show up on my ATRRS?
CW3 Tac Officer
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ATHD Helpdesk ticket can fix that (Sadly, very common issue), ATRRS and ALMS are having communication issues since it went live. Make sure it shows complete in ALMS (there was one course that was external to it's module, make sure your current course list is clear), take a snapshot of the completion on the ALMS page, then submit that and the certificate with the ATHD helpdesk ticket requesting them to push the completion as it is not reflecting in ATRRS as complete.
However, the certificate should get you into the class in the interim. Best of luck.
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1SG First Sergeant
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The system has had some issues in the past years and that may be the issue. You may be the victim of a UA, S1 or training NCO that had some type of issue as well and your certificate didn't get where it was suppose to get on time and in the manner it should. The main thing is you have a printed certificate of completion. Make ten copies of it and keep a few for yourself in your "me Book".
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SGT Supply Sergeant (S4)
SGT (Join to see)
9 y
I was able to get it rectified.
System glitch is what they told me. ( after I reached out to VIPs)
I'm glad it got resolved so that I can move forward
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SFC Equal Opportunity Advisor
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Call the help desk asap. [login to see] . They will either fix it or tell you what you need to do.
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SGT Supply Sergeant (S4)
SGT (Join to see)
10 y
Done that already Ssg. Haven't had much help. I already lost my reserved spot for this upcoming wlc. They recommended that I take it again
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SSG Fire Control Specialist
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Having your certificate works. Check on your army career tracker and it should show that you completed ssd1 on there. Systems have glitches so don't worry.
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SGT Supply Sergeant (S4)
SGT (Join to see)
10 y
No dice.
I got my slot pulled out
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SFC Equal Opportunity Advisor
SFC (Join to see)
10 y
In order to get into wlc, attrs must see ssd 1 completion. A certificate is good for in person but you cannot go anywhere that requires that course without the system reflecting.
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CPL(P) Civilian Driver
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The army is overly complicated with where they store training. Everything should be accessible from one portal like Alms. Go to your training page, print everything. Which wlc are you going to?
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SGT Supply Sergeant (S4)
SGT (Join to see)
10 y
PA.
BN won't let me go until that issue is resolved
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SFC Health And Safety Trainer
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SSD I only showed up on ACT. SSD II didn't show up on ACT until I completed the course through ATRRS.

Bottom line is, SSD courseware is a shamefully poor design, and shoddily implemented across the Army networks.
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SGT Supply Sergeant (S4)
SGT (Join to see)
10 y
Mine doesn't even show on ACT.
I swear, if I didnt have the certificate, I wouldve doubt myself that I've ever did it.
There's no record anywhere besides the certificate
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SFC Health And Safety Trainer
SFC (Join to see)
10 y
Make sure you take that very to your in processing then. They will probably need to make copies of it
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SSG Unit Administrative Technician
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Did you do the 45 minute map reading part? That was an issue for our Soldiers. Or are you checking your detailed training record? Might need to call the help desk and have them fix it. All issues our Soldiers have had
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SGT Supply Sergeant (S4)
SGT (Join to see)
10 y
Thank you
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SSG Unit Administrative Technician
SSG (Join to see)
10 y
Our Training NCO said that you will need to call the help desk and they should be able to help
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SGT Supply Sergeant (S4)
SGT (Join to see)
10 y
Yeah. That's the stage I'm in now
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SSG Unit Administrative Technician
SSG (Join to see)
10 y
Ok well I hope they get you straightend out
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