Why is it so hard to get the CofC to respond or assist with family issues?

I have had some child custody issues arise to where i will be enduring a nasty court battle. I have let my chain of command know a month ago when i found out my ex was trying to enroll him school without my permission, I am set to deploy and have and upcoming AT. I have had no answers even though I keep asking. I know people have gotten off for possible jobs but yet the custody and welfare of my child seems of no concern to them. I have deployed before, im not trying to avoid it, i volunteered for this one a while ago and then now these issues have arose. I feel my issue is not being taken seriously by my SL, they claimed to have let the CO know but again I have had no answers. I just want what is best for my son.