Why is there no emphasis placed on having an effective Sponsorship Program?

Is is just me or does anyone feel that the sponsorship program is a joke? My wife and I were discussing this subject the other day. As a Senior NCO, whenever I find out that we have an inbound, I try to send as mich information as I can to include websites, my contact info, my wife's info so the spouse can reac out, etc...so the person or their family can be adequately prepared for their move. When I was in Germany, if I hadnt have tracked down someone in my unit, my family would have been stuck. We also had Soldiers PCSing for the first time and didnt even know how they were getting from the airport. I have witnessed too many times that units dont find out they have an inbound until that day. Why is this the "norm"? Is there anything we can do to change this?