Will filing a complaint with the Better Business Bureau (BBB) get a company to settle a dispute?

UPDATE: I was finally able to get ahold of someone at the company with some actual power. The check was mailed out today and I should have it within the week. I guess persistence paid off.

Some local TV stations have a five minute bits on their local news that go after companies/individuals for slow moving claims or flat non payment. As last resort you may try that.

BBB is likely a good place to start, if the business is registered with them. Does the military not help with any of this since they contracted the moving company?

You may have a stronger voice on Review sites such as Yelp, Angies List, etc

CPT (Join to see) sorry to hear, I think you did the right thing, with the BBB, try also the Chamber of Commerce also.

In most instances all the BBB does is warn anyone that investigates a business. My interactions with them have proven to be of no value.

I'm not as familiar with this area on the Guard side Sir, but maybe Claims with JAG has something that can help you since this was a PCS. AR 27-20. You can call Legal Assistance and ask to get advice on Claims from a JA.

BBB will work with you to understand the situation and nature of the complaint. If that does not work then contact your credit card company. Many of our customers had bad experience with our competitors (we make challenge coins) so we know this because we had a few customers last week say the same thing (a company was not getting back to them on time regarding their order status and left them in the dust).

Now we are not a huge enterprise like our competitors but thats where we pride ourselves on customer service, so I feel for you.

http://www.challengecoins4u.com

BBB is not a bad start. Perhaps there is a consumer protection division within your state's attorney general's office as mine does-I've used the weight of their office to address issues before.

Here's the thing about the BBB... It's a club. A club established by Al Capone.
BBB Members pay a membership fee. (Income)
If/when a consumer files a complaint against a BBB Member, the BBB asks the member their side of the story and if they tried to make things right. If the BBB Member says they made an effort (doesn't have to be reasonable or acceptable to the consumer/complaintant) then the BBB considers that "Case Closed." Afterall, it doesn't make financial sense to censor a member, who then may not continue paying membership fees (income), does it? Now, to be fair, if the Member has done something totally and undeniably shady or criminal, then the BBB will take action. But short of that, not so much.
So complaining about one of the "good ol' boys" to the "good ol' boys club" likely won't help you.

If I were you I would complain to the moving company. They stand to lose a lot more than paying a claim if you make a stink with the Army, who then might turn around and not use that moving company for contracts anymore. They know where their money is coming from.