Posted on Dec 14, 2023
Broken wings: Complaints about U.S. airlines soared again this year
407
7
2
5
5
0
https://www.npr.org/2023/12/14/ [login to see] /broken-wings-complaints-about-u-s-airlines-soared-again-this-year
If you're unhappy about the state of air travel in the U.S., you're in good company.
Complaints about U.S. airlines climbed sharply in the first half of the year, consumer advocates say, as passengers remain deeply dissatisfied despite some improvements in performance.
"The complaint data is pretty jaw-dropping," said Teresa Murray, a consumer advocate with U.S. Public Interest Research Group, which published a new report based on data released by the Department of Transportation.
Flight cancellations were down significantly in the first nine months of the year, according to the DOT. Murray called that trend encouraging but said delays and mishandled luggage remain major problems.
If you're unhappy about the state of air travel in the U.S., you're in good company.
Complaints about U.S. airlines climbed sharply in the first half of the year, consumer advocates say, as passengers remain deeply dissatisfied despite some improvements in performance.
"The complaint data is pretty jaw-dropping," said Teresa Murray, a consumer advocate with U.S. Public Interest Research Group, which published a new report based on data released by the Department of Transportation.
Flight cancellations were down significantly in the first nine months of the year, according to the DOT. Murray called that trend encouraging but said delays and mishandled luggage remain major problems.
Broken wings: Complaints about U.S. airlines soared again this year
Posted from npr.org
Flying
Travel
US Department of Transportation (DOT)
Posted 5 mo ago
Responses: 2
1
1
0
PO1 William "Chip" Nagel
..."The aviation system was largely able to avoid major service disruptions during the recent Thanksgiving holiday. But many travelers haven't forgotten the meltdown of 2022, when winter storms and a software glitch at Southwest Airlines caused thousands of canceled flights and chaos across the country.
Murray said travelers should brace for another challenging holiday travel season.
"We know that the flights are going to be absolutely jam-packed here in the next couple of weeks," she said. "We definitely recommend that you do the old thing of getting to airports early because you have less of a chance of getting bumped. You have more of a chance of getting where you want to get."
..."The aviation system was largely able to avoid major service disruptions during the recent Thanksgiving holiday. But many travelers haven't forgotten the meltdown of 2022, when winter storms and a software glitch at Southwest Airlines caused thousands of canceled flights and chaos across the country.
Murray said travelers should brace for another challenging holiday travel season.
"We know that the flights are going to be absolutely jam-packed here in the next couple of weeks," she said. "We definitely recommend that you do the old thing of getting to airports early because you have less of a chance of getting bumped. You have more of a chance of getting where you want to get."
(1)
(0)
1
1
0
It is all about the Benjamins. Get as many people crowded in on a jet, overbook and then rebookfor less that what the traveler paid, on time departures doesn't matter if someone is running like OJ to make a connection...piss poor customer service and lost luggage. That is why if it is witing 12 hours of driving time I drive. Heck, byt he time I get to the airport 2 hours early, make my flgith, make my connection, and get to where I am going and get my rental car I am usually 8 hours into it anyway and that is without delays so I would just rather have my own wheels and avoid the Blood Pressure uptake.
(1)
(0)
Read This Next
Continue with Facebook 
Continue with Google