I’m a Bank Teller: Here’s How Often You Should Visit Your Bank in Person - NewsBreak

The article says the person they talked to had been at 26 branches over several years...sounds like a problem child to me.

My main bank doesn’t have a branch that os local for me. Never had any problems with them

I've never heard of the Addition Financial Credit Union, but everything about the article tells me this is a small local operation with probably only one or just a few locations (actually I just looked, they have more locations than I expected, but those locations are all in a few miles radius, all within Orlando and its close suburbs).

Perhaps at Addition Financial it might be possible for a customer to "handle their financial transactions in person" but that ship has long sailed from most major banks. With any of the major national or regional banking chains you will find that everything is handled by some corporate office that can only be reached by phone or online. If you go to "your" branch, the best they can do is place the phone call for you and hand you the telephone (usually leaving you at a voice menu, not even a person), and if it is a major national bank (such as Chase) you won't even get to talk to someone at a corporate office, but at a call center (often outside the US) contracted to handle "customer services" for the bank.