Cities know the way police respond to mental crisis calls needs to change. But how?

https://www.npr.org/sections/health-shots/2023/11/09/ [login to see] /cities-know-the-way-police-respond-to-mental-crisis-calls-needs-to-change-but-ho
Philadelphia police officers Kenneth Harper and Jennifer Torres were in their patrol car, sitting at a red light, when a call came in over the 911 radio dispatch.

"This job says 'female complaint in reference to dispute with daughter, suffers from bipolar, infant on location,'" Harper read off the computer near the front seat.

The officers got a little more information from dispatch. A mother needed help with her adult daughter, who had become combative after drinking alcohol.