Military couple allegedly scammed by a moving company

This kind uf stuff has been going on for years. You would think that the military would get a handle on this. And what are they doing to help this family?

First question I have is whether this was a PCS move. In all the years I was in the military, and for years before that, we never had any sort of problem, because we only used moving companies which had been thoroughly vetted and contracted my the DoD to move us. Granted, we had to do without many of our possessions for a month or so when moving to or from an OCONUS Duty station but nothing ever went "missing" and the moving company damn sure didn't demand money or drive away with our household goods. Whenever something was broken or damaged, the cost was paid in a very timely manner, and that sort of thing was extremely rare. That is precisely why those companies are chosen and hired by the DoD to move military families.
For stateside PCS moveswe rented our own moving vehicles and were reimbursed for the costs incurred. That's called a DITY (Do It Yourself) move.
I've learned the hard way that hiring someone or a company based on the recommendation of an individual who is not professionally experienced in a particular industry is the dearest way to get burned and ripped off.
I do fell for the lady but it seems to there was some impatience involved in this case and the consequences are clear.
The article states that her husband is scheduled to PCS to a post in the Savannah area but has not yet arrived. It also states that SHE hired the moving company and doesn't even mention the military aside from the fact that her husband is still stationed in Germany. That indicates that neither she nor her husband used the service provided at government expense to make the move. If that is the case and they left the military out of the loop, its unfortunate for them. If the military had no involvement in the move, there is not really anything the military can do about what happened. They took a risk and lost.
Another thing I am curious about is whether she signed a contract with an agreed upon rate prior to the move. Having worked in the transportation industry for long enough, I've never experienced an even where I transported a load of anything without an agreed upon rate before I was contracted to pick up anything and deliver it to any destination. Never once..... the rate I was to be paid was known to all parties involved and contracts were signed before pick up ever occurred. I was also knowledgeable of the fact that it is illegal to add on to or increase a price I was to be paid at delivery. That is not only bad business but it's also completely illegal. Some loads paid more than others and sometimes I had to eat the cost of any extra expenses incurred.
It strikes me as odd that someone would hire a moving company to provide their service without knowing the price of their service prior to reviewing it. Just doesn't make sense to me that this would be the case. There simply has to have been a rate per mile or per pound, or both discussed, along with any extra charges, I.e... fuel surcharge....itall just sounds like some details have been left out in the article; very important details....
In any case, if she didn't use the service provided by the military to relocate to Savannah "after" her husband reported to his duty station therir, the military can't really do a damn thing to help with that. AER and ACS, and hiring a good lawyer just may be the only real options they have.
If the article is correct this is not a military foul up and it would be futile and unfair to place this responsibility at the feet of the military.