Passengers ignored safety instructions following a 2019 plane collision with a fuel tanker at a Toronto airport, hampering the emergency response, an investigation has found.
Canada's Transportation Safety Board report into the collision documented passengers jumping from exits before an evacuation order was given.
Others tried to grab their belongings as they evacuated the plane.
The agency says the findings highlight the importance of following procedure.
Many passengers ignored instructions to "remain seated and calm" while some tried to grab their overhead luggage during the evacuation and others were yelling that they needed to get out of the plane, fuelling panic, the agency report, which was released this week, says.
The night-time 10 May 2019 collision took place in rainy weather that caused a Toronto to Sudbury flight to return to Toronto's Pearson International Airport shortly after take-off.
There were 52 passengers, including three infants, on board at the time of the incident.
Fifteen people received minor injuries, including one infant who was badly bruised after being thrown from her parent's arms, hitting the seatback and falling to into the aisle when the fuel tanker collided with the aeroplane.