Posted on May 9, 2020
Can the VA refuse to treat a 100% service-connected veteran citing their case as "too complex," and also refuse to outsource them for care?
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I have a pretty 'complicated' medical case but the VA continues to refuse at times to even consult with me despite internal VA referrals for the consults. They also refuse to refer me to anyone who possibly CAN help-- or the Mission Act options don't have any providers for the care needed within hours of me. Then they refuse to cover many of the meds that outside specialists suggest, costing me >$3,000 per year out-of-pocket. Is this OK at any level and would anyone have any suggestions for how to get the needed care? This way preceeded COVID-19 issues but continues despite it. I've been told the doctors won't even agree to a telehealth or video health consult at the VA across a few departments and programs. I'd already involved a senator's office a few years back and have made almost no progress. Help, please?
Posted in these groups: 
Department of Veterans Affairs (VA)
Washington
Veteran Benefits Advisor
Team Veteran Foundation
My Veteran Community
Department of Veterans Affairs (VA) Washington Veteran Benefits Advisor Team Veteran Foundation My Veteran Community
Posted >1 y ago
Responses: 433
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Weather they can or not...they do. Talk to the patient advocate... they will tell you the same thing in a more polite manner.
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What VA hospital do you go to? I live in the Chicago area and go to mostly Jessie Brown VA Hospital, but also go to Hines VA just down the road if I need major surgery. I have had nine different surgeries done, one major one at Hines for neck and spinal surgery, done with no problem from them. Since you are retired why don't you use Tri Care for Live and get your meds through them?
If nothing else write your congress man and senator for assistance. Good luck
If nothing else write your congress man and senator for assistance. Good luck
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Why don't you try your congressman first. They don't appreciate getting blindsided from above
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Go to your CONGRESSMAN not your Senator. Your Congressman represents YOU. Your Senator represents your state as a whole. Keep up the fight, you may have to engage the services of a disability lawyer WITH EXPERIENCE DEALING WITH THE VA.
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SSgt.Markland,
The phone number that was set up by President Trump to handle these types of problems is
[login to see] . I have used this service and have gotten great results. Please do not give up I fought the VA bureaucracy for more than 27 years for my benefits at 100% Service connected disabled.
Cpl R. W. Ott
USMC 1966 - 1970
The phone number that was set up by President Trump to handle these types of problems is
[login to see] . I have used this service and have gotten great results. Please do not give up I fought the VA bureaucracy for more than 27 years for my benefits at 100% Service connected disabled.
Cpl R. W. Ott
USMC 1966 - 1970
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Another avenue to explore would be making it go Viral on any network including all social media networks you can find.
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I would also strongly suggest you inform your local congressperson and Senator. Don't stop there become the pesky fly they can no longer ignore and give you a meeting. Save as many receipts as you can to get those reimbursed. Keep you head up and don't be discouraged. You definitely deserve this as a disabled veteran. I would strongly find a new VSO the one you have sounds lazy SOB. I WISH YOU WELL.
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I would suggest the Veteran contact the Transition and Care Management Program Manager at their VA. Each VA Medical Center has a team with external contact
Each VA Medical Center also has an office of patient advocates as well as a Director and leadership team who can be contacted for assistance.
Each VA Medical Center also has an office of patient advocates as well as a Director and leadership team who can be contacted for assistance.
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