As thieves ransacked cars on their Kansas City street, neighbors sat on hold with 911

Too many areas have consolidated 911 systems. Where I worked, that town's PD ran the 911 system until the county forced them to give the 911 calls to them. Ultimately, it resulted in a disaster. A motorist flex the state police.& they lost him. He went to the adjacent towns - Tarentum and Breckenridge. The county dispatchers were totally unfamiliar with the towns & when the Brackenridge police chief was in a foot pursuit, 911 wasn't able to coordinate & direct responding police; especially when the chief was KIA. A Tarentum officer was then shot & wounded when he encountered the criminal who carjack a woman's car. A former cop who heard the local PD radio traffic & suspect's description, literally saw him, blocks before the carjacking. When he called 911, they were totally confused & flustered & virtually ignored the info, telling the former cop the suspect couldn't be where he reported him. He told them hi literally had eyes on the guy yet they still insisted he was wrong. Suspect left the area then got the woman's car .. he was a gangbanger from Pittsburgh. The former cop was on foot & is disabled and couldn't possibly foot pursue the thug. Later that night, Pittsburgh PD encountered him and killed him in a shootout.
NOT the 911 operators' fault. Their training wasn't conducive to dispatch outlying towns, and police cars here don't have GPS locators, nor do hand radios.
Dead cop, wounded cop because of political egos.