Posted on Jan 28, 2015
CAC recognized for AKO login but not for Enterprise email certificate?
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I know I could have contacted CW3 Michael Danberry privately via inbox but I hope an open forum would resolve this issue not only for me but for whoever else that may have or will experience this.
I have had this issue on my home computer (laptop) now for three days. I can log into AKO with the regular certificate (not the EMAIL one) but when I want to check my email on Enterprise (of course I select the EMAIL certificate), I get the “Please insert a smart card.” Window with the “OK” greyed out.
That leaves me with two button choices; the “Cancel” or “Details >>” button. When I click on the “Details >>” button I get this Smart card status: “A smart card was detected but is not the one required for the current operation. The smart card you are using may be missing required driver software or a required certificate.”
Here are some of the things I have tried already:
- Restart
- Uninstall ActivClient then Reinstall again (restarting at each)
- Install the driver from IOGear then restarting my computer
- Change the CAC reader
My computer is a MS Windows 7 Home Premium; x64-based PC
I can’t get to my emails!! I need to get on it for some very important work! Please Help!
I have had this issue on my home computer (laptop) now for three days. I can log into AKO with the regular certificate (not the EMAIL one) but when I want to check my email on Enterprise (of course I select the EMAIL certificate), I get the “Please insert a smart card.” Window with the “OK” greyed out.
That leaves me with two button choices; the “Cancel” or “Details >>” button. When I click on the “Details >>” button I get this Smart card status: “A smart card was detected but is not the one required for the current operation. The smart card you are using may be missing required driver software or a required certificate.”
Here are some of the things I have tried already:
- Restart
- Uninstall ActivClient then Reinstall again (restarting at each)
- Install the driver from IOGear then restarting my computer
- Change the CAC reader
My computer is a MS Windows 7 Home Premium; x64-based PC
I can’t get to my emails!! I need to get on it for some very important work! Please Help!
CAC
AKO
Help
Posted >1 y ago
Responses: 15
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yes I can access AKO but not webmail on my personal computer, I have updated all drivers and certs, I am working on windows 10
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CW3 Michael Danberry
Hello Mark, have you gone through my guide at http://milcac.us/tweaks ?
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yes I am trying to fix it, I have updated all drivers and using windows 10
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I have the EXACT opposite issue. Every CAC site works including email EXCEPT AKO. Still can't figure out why
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I have tried this on multiple computers and I continue to get an error the kicks me out to the F5 page. Will not let me log into the computer. I have tried five computers, two CAC readers, and my own and someone's else's CAC.
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CW3 Michael Danberry
CPT B, please fill out this webform for support from me: http://militarycac.com/Windowsquestions.htm
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